Muhammad Ali Ashfaq

Customer Support Specialist with a strong reputation for resolving customer issues and improving customer satisfaction in multi-national companies and international BPOs. Skilled in using MS Office, CRMs, and various software to deliver efficient support through Emails, Chats, and Calls. With 3 years of experience, I excel in resolving customer concerns within SLAs, leveraging strong problem-solving skills, active listening, and clear communication. Additionally, I bring expertise in evaluating AI performance, conducting research, and providing actionable insights to improve AI understanding and functionality, particularly in supervised and reinforcement learning with human feedback.