Muhammad Abdul Rahman

Muhammad Abdul Rahman

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Director, Customer Success @ Devsinc ๐Ÿš€ | Customer Success leader focused on helping business grow, retain and manage clients!๐Ÿ”
Punjab, Pakistan

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  • Devsinc
    Director of Customer Success
    Devsinc
    Oct 2024 - Current (1 year 10 months)
    โ€ข Secure ๐—ฟ๐—ฒ๐—ป๐—ฒ๐˜„๐—ฎ๐—น๐˜€ ๐—ณ๐—ผ๐—ฟ ๐Ÿต๐Ÿด% ๐—ผ๐—ณ ๐˜€๐˜๐—ฟ๐—ฎ๐˜๐—ฒ๐—ด๐—ถ๐—ฐ ๐—ฎ๐—ฐ๐—ฐ๐—ผ๐˜‚๐—ป๐˜๐˜€, building long-term partnerships and ensuring sustained revenue growth for a portfolio generating $๐Ÿฐ๐Ÿฌ๐— + ๐—ถ๐—ป ๐—”๐—ฅ๐—ฅ. โ€ข ๐—ฃ๐—ฎ๐—ฟ๐˜๐—ป๐—ฒ๐—ฟ๐—ฒ๐—ฑ ๐˜„๐—ถ๐˜๐—ต ๐—ฆ๐—ฎ๐—น๐—ฒ๐˜€ to drive $๐Ÿฑ๐—  ๐—ถ๐—ป ๐˜‚๐—ฝ๐˜€๐—ฒ๐—น๐—น revenue and $๐Ÿฏ๐—  ๐—ถ๐—ป ๐—ฐ๐—ฟ๐—ผ๐˜€๐˜€-๐˜€๐—ฒ๐—น๐—น opportunities, aligning efforts to ๐—บ๐—ฎ๐˜…๐—ถ๐—บ๐—ถ๐˜‡๐—ฒ ๐—ฎ๐—ฐ๐—ฐ๐—ผ๐˜‚๐—ป๐˜ ๐—ฒ๐˜…๐—ฝ๐—ฎ๐—ป๐˜€๐—ถ๐—ผ๐—ป. โ€ข Achieved a ๐Ÿต๐Ÿฑ% ๐—ด๐—ฟ๐—ผ๐˜€๐˜€ ๐—ฟ๐—ฒ๐˜๐—ฒ๐—ป๐˜๐—ถ๐—ผ๐—ป ๐—ฟ๐—ฎ๐˜๐—ฒ and a ๐Ÿญ๐Ÿญ๐Ÿด% ๐—ป๐—ฒ๐˜ ๐—ฟ๐—ฒ๐˜๐—ฒ๐—ป๐˜๐—ถ๐—ผ๐—ป ๐—ฟ๐—ฎ๐˜๐—ฒ by implementing proactive customer success strategies and maintaining ๐—ต๐—ถ๐—ด๐—ต-๐˜ƒ๐—ฎ๐—น๐˜‚๐—ฒ ๐—ฒ๐—ป๐—ด๐—ฎ๐—ด๐—ฒ๐—บ๐—ฒ๐—ป๐˜. โ€ข ๐—ฆ๐—ฝ๐—ฒ๐—ฎ๐—ฟ๐—ต๐—ฒ๐—ฎ๐—ฑ๐—ฒ๐—ฑ ๐—–๐—ฆ๐—”๐—ง ๐—ฎ๐—ป๐—ฑ ๐—ก๐—ฃ๐—ฆ ๐—ฝ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ๐˜€, reaching a ๐Ÿต๐Ÿฎ% ๐—–๐—ฆ๐—”๐—ง ๐˜€๐—ฐ๐—ผ๐—ฟ๐—ฒ and a +๐Ÿฒ๐Ÿฌ ๐—ก๐—ฃ๐—ฆ, demo
  • V
    Sr. Manager, Customer Success
    Veraqor
    Nov 2023 - Oct 2024 (1 year)
    โ€ข ๐–ฒ๐—Ž๐—‰๐–พ๐—‹๐—๐—‚๐—Œ๐–พ๐–ฝ ๐–บ ๐—‰๐—ˆ๐—‹๐—๐–ฟ๐—ˆ๐—…๐—‚๐—ˆ ๐—ˆ๐–ฟ ๐–บ๐–ผ๐–ผ๐—ˆ๐—Ž๐—‡๐—๐—Œ ๐–ผ๐—ˆ๐—‡๐—๐—‹๐—‚๐–ป๐—Ž๐—๐—‚๐—‡๐—€ ๐—๐—ˆ $๐Ÿด๐— + ๐—”๐—ฅ๐—ฅ, ๐–บ๐–ผ๐—๐—‚๐–พ๐—๐—‚๐—‡๐—€ ๐–บ ๐Ÿต๐Ÿฑ% ๐—ฟ๐—ฒ๐˜๐—ฒ๐—ป๐˜๐—ถ๐—ผ๐—ป ๐—ฟ๐—ฎ๐˜๐—ฒ ๐–บ๐—‡๐–ฝ ๐Ÿญ๐Ÿฎ๐Ÿฑ% ๐—ป๐—ฒ๐˜ ๐—ฟ๐—ฒ๐˜๐—ฒ๐—ป๐˜๐—ถ๐—ผ๐—ป ๐—ฟ๐—ฎ๐˜๐—ฒ ๐—๐—๐—‹๐—ˆ๐—Ž๐—€๐— ๐—Œ๐—๐—‹๐—ˆ๐—‡๐—€ ๐–พ๐—‡๐—€๐–บ๐—€๐–พ๐—†๐–พ๐—‡๐— ๐–บ๐—‡๐–ฝ ๐—๐–บ๐—…๐—Ž๐–พ ๐–ฝ๐–พ๐—…๐—‚๐—๐–พ๐—‹๐—’. โ€ข ๐–ข๐—ˆ๐—…๐—…๐–บ๐–ป๐—ˆ๐—‹๐–บ๐—๐–พ๐–ฝ ๐—๐—‚๐—๐— ๐–ฒ๐–บ๐—…๐–พ๐—Œ ๐—๐—ˆ ๐–ฝ๐—‹๐—‚๐—๐–พ $๐Ÿค๐—  ๐—ถ๐—ป ๐˜‚๐—ฝ๐˜€๐—ฒ๐—น๐—น ๐—ฟ๐—ฒ๐˜ƒ๐—ฒ๐—ป๐˜‚๐—ฒ ๐–บ๐—‡๐–ฝ $๐Ÿญ.๐Ÿฑ๐—  ๐—ถ๐—ป ๐—ฐ๐—ฟ๐—ผ๐˜€๐˜€-๐˜€๐—ฒ๐—น๐—น ๐—ฟ๐—ฒ๐˜ƒ๐—ฒ๐—ป๐˜‚๐—ฒ, ๐–บ๐—…๐—‚๐—€๐—‡๐—‚๐—‡๐—€ ๐–ผ๐—Ž๐—Œ๐—๐—ˆ๐—†๐–พ๐—‹ ๐—Œ๐—Ž๐–ผ๐–ผ๐–พ๐—Œ๐—Œ ๐—‚๐—‡๐—‚๐—๐—‚๐–บ๐—๐—‚๐—๐–พ๐—Œ ๐—๐—‚๐—๐— ๐—€๐—‹๐—ˆ๐—๐—๐— ๐—€๐—ˆ๐–บ๐—…๐—Œ. โ€ข ๐—Ÿ๐—ฒ๐—ฎ๐—ฑ ๐–บ๐—‡๐–ฝ ๐—†๐–พ๐—‡๐—๐—ˆ๐—‹๐–พ๐–ฝ ๐—ฎ ๐˜๐—ฒ๐—ฎ๐—บ ๐—ผ๐—ณ ๐Ÿญ๐Ÿฌ+ ๐—–๐—ฆ๐— ๐˜€, ๐—ถ๐—บ๐—ฝ๐—ฟ๐—ผ๐˜ƒ๐—ถ๐—ป๐—ด ๐—ฒ๐—ณ๐—ณ๐—ถ๐—ฐ๐—ถ๐—ฒ๐—ป๐—ฐ๐˜† ๐—ฏ๐˜† ๐Ÿฎ๐Ÿฌ% ๐–บ๐—‡๐–ฝ ๐–ผ๐—Ž๐—Œ๐—๐—ˆ๐—†๐–พ๐—‹ ๐˜€๐—ฎ๐˜๐—ถ๐˜€๐—ณ๐—ฎ๐—ฐ๐˜๐—ถ๐—ผ๐—ป ๐—ฏ๐˜† ๐Ÿญ๐Ÿฑ% ๐—๏ฟฝ
  • Remotebase
    Manager, Customer Success
    Remotebase
    Feb 2023 - Oct 2024 (1 year 9 months)
    โ€ข ๐—˜๐˜€๐˜๐—ฎ๐—ฏ๐—น๐—ถ๐˜€๐—ต๐—ฒ๐—ฑ ๐—ณ๐—ผ๐˜‚๐—ป๐—ฑ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐—ฎ๐—น ๐—ฝ๐—ฟ๐—ผ๐—ฐ๐—ฒ๐˜€๐˜€๐—ฒ๐˜€ for customer success, improving delivery workflows and ๐—ฟ๐—ฒ๐—ฑ๐˜‚๐—ฐ๐—ถ๐—ป๐—ด ๐—ฑ๐—ฒ๐—น๐—ฎ๐˜†๐˜€ ๐—ถ๐—ป ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ผ๐—ป๐—ฏ๐—ผ๐—ฎ๐—ฟ๐—ฑ๐—ถ๐—ป๐—ด ๐—ฏ๐˜† ๐Ÿฐ๐Ÿฌ%. โ€ข Implemented the startupโ€™s ๐—ณ๐—ถ๐—ฟ๐˜€๐˜ ๐—–๐—ฆ๐—”๐—ง ๐—ฎ๐—ป๐—ฑ ๐—ก๐—ฃ๐—ฆ ๐—ฝ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ๐˜€, achieving an initial ๐—–๐—ฆ๐—”๐—ง ๐˜€๐—ฐ๐—ผ๐—ฟ๐—ฒ ๐—ผ๐—ณ ๐Ÿด๐Ÿฑ% ๐—ฎ๐—ป๐—ฑ ๐—ฎ +๐Ÿฐ๐Ÿฌ ๐—ก๐—ฃ๐—ฆ, laying the groundwork for customer feedback loops. โ€ข ๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—ฑ a growing portfolio of accounts contributing to over $๐Ÿฑ๐—  ๐—ถ๐—ป ๐—”๐—ฅ๐—ฅ, ๐—ฑ๐—ฟ๐—ถ๐˜ƒ๐—ถ๐—ป๐—ด ๐Ÿด๐Ÿฑ% ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฟ๐—ฒ๐˜๐—ฒ๐—ป๐˜๐—ถ๐—ผ๐—ป through personalized engagement and solution-focused strategies. โ€ข ๐—–๐—ผ๐—น๐—น๐—ฎ๐—ฏ๐—ผ๐—ฟ๐—ฎ๐˜๐—ฒ๐—ฑ ๐˜„๐—ถ๐˜๐—ต ๐—ฆ๐—ฎ๐—น๐—ฒ๐˜€ ๐˜๐—ผ ๐˜€๐—ฒ๐—ฐ๐˜‚๐—ฟ๐—ฒ $๐Ÿฑ๐Ÿฌ๐Ÿฌ๐—ž ๐—ถ๐—ป ๐˜‚๐—ฝ๐˜€๐—ฒ๐—น๐—น ๐—ฟ๐—ฒ๐˜ƒ๐—ฒ๐—ป๐˜‚๐—ฒ within the
  • CureMD
    Customer Success Manager
    CureMD
    Mar 2021 - Feb 2023 (2 years)
    โ€ข Managed a portfolio of ๐—ต๐—ฒ๐—ฎ๐—น๐˜๐—ต๐—ฐ๐—ฎ๐—ฟ๐—ฒ ๐—ฎ๐—ฐ๐—ฐ๐—ผ๐˜‚๐—ป๐˜๐˜€ contributing to $๐Ÿณ๐—  ๐—ถ๐—ป ๐—”๐—ฅ๐—ฅ, with a ๐Ÿต๐Ÿฎ% ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฟ๐—ฒ๐˜๐—ฒ๐—ป๐˜๐—ถ๐—ผ๐—ป ๐—ฟ๐—ฎ๐˜๐—ฒ by seamless adoption of the ๐—˜๐—›๐—ฅ ๐˜€๐˜†๐˜€๐˜๐—ฒ๐—บ ๐—ฎ๐—ป๐—ฑ ๐—ฒ-๐—บ๐—ฒ๐—ฑ๐—ถ๐—ฐ๐—ถ๐—ป๐—ฒ ๐—ฝ๐—น๐—ฎ๐˜๐—ณ๐—ผ๐—ฟ๐—บ. โ€ข Partnered with practices to optimize the use of the e-medicine platform, enabling a ๐Ÿฒ๐Ÿฌ% ๐—ถ๐—ป๐—ฐ๐—ฟ๐—ฒ๐—ฎ๐˜€๐—ฒ ๐—ถ๐—ป ๐—ฒ-๐—บ๐—ฒ๐—ฑ๐—ถ๐—ฐ๐—ถ๐—ป๐—ฒ ๐—ฎ๐—ฝ๐—ฝ๐—ผ๐—ถ๐—ป๐˜๐—บ๐—ฒ๐—ป๐˜๐˜€. โ€ข Acted as the liaison for key accounts, addressing feedback and ๐—ฑ๐—ฟ๐—ถ๐˜ƒ๐—ถ๐—ป๐—ด ๐—ฎ ๐Ÿฎ๐Ÿฌ% ๐—ถ๐—บ๐—ฝ๐—ฟ๐—ผ๐˜ƒ๐—ฒ๐—บ๐—ฒ๐—ป๐˜ ๐—ถ๐—ป ๐—ฝ๐—น๐—ฎ๐˜๐—ณ๐—ผ๐—ฟ๐—บ ๐˜‚๐˜€๐—ฎ๐—ฏ๐—ถ๐—น๐—ถ๐˜๐˜† through collaboration with Product and Engineering teams. โ€ข Conducted training sessions for healthcare providers, ensuring ๐Ÿด๐Ÿฑ% ๐—ฝ๐—น๐—ฎ๐˜๐—ณ๐—ผ๐—ฟ๐—บ ๐˜‚๐˜๐—ถ๐—น๐—ถ๐˜‡๐—ฎ๐˜๐—ถ๐—ผ๐—ป and reducing suppor
  • Uber
    Team Lead - Customer Success
    Uber
    Aug 2019 - Mar 2021 (1 year 8 months)
    โ€ข ๐— ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—ฑ a team overseeing high-value accounts, contributing to $๐Ÿญ๐Ÿฑ๐—  ๐—ถ๐—ป ๐—ฎ๐—ป๐—ป๐˜‚๐—ฎ๐—น ๐—ฟ๐—ฒ๐˜ƒ๐—ฒ๐—ป๐˜‚๐—ฒ, with a ๐Ÿต๐Ÿฑ% ๐—ฐ๐—น๐—ถ๐—ฒ๐—ป๐˜ ๐—ฟ๐—ฒ๐˜๐—ฒ๐—ป๐˜๐—ถ๐—ผ๐—ป ๐—ฟ๐—ฎ๐˜๐—ฒ. โ€ข Enabled a ๐Ÿฐ๐Ÿฌ% ๐—ถ๐—ป๐—ฐ๐—ฟ๐—ฒ๐—ฎ๐˜€๐—ฒ ๐—ถ๐—ป ๐—ฟ๐—ถ๐—ฑ๐—ฒ๐˜€ booked by corporate clients through ๐˜๐—ฎ๐—ถ๐—น๐—ผ๐—ฟ๐—ฒ๐—ฑ ๐—ฎ๐—ฐ๐—ฐ๐—ผ๐˜‚๐—ป๐˜ ๐˜€๐˜๐—ฟ๐—ฎ๐˜๐—ฒ๐—ด๐—ถ๐—ฒ๐˜€. โ€ข Streamlined onboarding for enterprise accounts, r๐—ฒ๐—ฑ๐˜‚๐—ฐ๐—ถ๐—ป๐—ด ๐—ฎ๐—ฐ๐˜๐—ถ๐˜ƒ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐˜๐—ถ๐—บ๐—ฒ ๐—ฏ๐˜† ๐Ÿฎ๐Ÿฑ% and improving client satisfaction. โ€ข Delivered targeted training for account managers, driving a ๐Ÿญ๐Ÿฑ% ๐—ถ๐—บ๐—ฝ๐—ฟ๐—ผ๐˜ƒ๐—ฒ๐—บ๐—ฒ๐—ป๐˜ in client engagement scores. โ€ข Achieved +๐Ÿฒ๐Ÿฌ ๐—ก๐—ฃ๐—ฆ ๐—ณ๐—ผ๐—ฟ ๐˜๐—ผ๐—ฝ-๐˜๐—ถ๐—ฒ๐—ฟ ๐—ฎ๐—ฐ๐—ฐ๐—ผ๐˜‚๐—ป๐˜๐˜€ by resolving escalations swiftly and implementing proactive support measures. โ€ข Negotiated ๐—ฟ๐—ฒ๐—ป๐—ฒ๐˜„๐—ฎ๐—น๐˜€ ๐—ฎ๐—ป๐—ฑ
  • Uber
    Key Account Manager
    Uber
    Apr 2018 - Aug 2019 (1 year 5 months)
    โ€ข ๐–ข๐—ˆ๐—‡๐—๐—‹๐—‚๐–ป๐—Ž๐—๐–พ๐–ฝ ๐—๐—ˆ ๐–บ ๐—‰๐—ˆ๐—‹๐—๐–ฟ๐—ˆ๐—…๐—‚๐—ˆ ๐—ˆ๐–ฟ ๐—๐—‚๐—€๐—-๐—๐–บ๐—…๐—Ž๐–พ ๐–บ๐–ผ๐–ผ๐—ˆ๐—Ž๐—‡๐—๐—Œ, ๐—€๐–พ๐—‡๐–พ๐—‹๐–บ๐—๐—‚๐—‡๐—€ $๐Ÿฑ๐—  ๐—ถ๐—ป ๐—ฎ๐—ป๐—ป๐˜‚๐—ฎ๐—น ๐—ฟ๐—ฒ๐˜ƒ๐—ฒ๐—ป๐˜‚๐—ฒ, ๐—†๐–บ๐—‚๐—‡๐—๐–บ๐—‚๐—‡๐—‚๐—‡๐—€ ๐–บ ๐Ÿต๐Ÿฌ% ๐—ฐ๐—น๐—ถ๐—ฒ๐—ป๐˜ ๐—ฟ๐—ฒ๐˜๐—ฒ๐—ป๐˜๐—ถ๐—ผ๐—ป ๐—ฟ๐—ฎ๐˜๐—ฒ. โ€ข ๐–ฃ๐—‹๐—ˆ๐—๐–พ ๐–บ ๐Ÿฏ๐Ÿฌ% ๐—ถ๐—ป๐—ฐ๐—ฟ๐—ฒ๐—ฎ๐˜€๐—ฒ ๐—ถ๐—ป ๐—ฟ๐—ถ๐—ฑ๐—ฒ๐˜€ ๐–ป๐—ˆ๐—ˆ๐—„๐–พ๐–ฝ ๐–ฟ๐—ˆ๐—‹ ๐–ผ๐—ˆ๐—‹๐—‰๐—ˆ๐—‹๐–บ๐—๐–พ ๐–ผ๐—…๐—‚๐–พ๐—‡๐—๐—Œ ๐—๐—๐—‹๐—ˆ๐—Ž๐—€๐— ๐—‰๐–พ๐—‹๐—Œ๐—ˆ๐—‡๐–บ๐—…๐—‚๐—“๐–พ๐–ฝ ๐—Œ๐—ˆ๐—…๐—Ž๐—๐—‚๐—ˆ๐—‡๐—Œ ๐–บ๐—‡๐–ฝ ๐—‰๐—‹๐—ˆ๐–บ๐–ผ๐—๐—‚๐—๐–พ ๐—ฎ๐—ฐ๐—ฐ๐—ผ๐˜‚๐—ป๐˜ ๐—บ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—บ๐—ฒ๐—ป๐˜. โ€ข ๐–ฑ๐–พ๐–ฝ๐—Ž๐–ผ๐–พ๐–ฝ ๐—ˆ๐—‡๐–ป๐—ˆ๐–บ๐—‹๐–ฝ๐—‚๐—‡๐—€ ๐—๐—‚๐—†๐–พ ๐–ป๐—’ ๐Ÿฎ๐Ÿฌ% ๐—ณ๐—ผ๐—ฟ ๐—ป๐—ฒ๐˜„ ๐—ฒ๐—ป๐˜๐—ฒ๐—ฟ๐—ฝ๐—ฟ๐—ถ๐˜€๐—ฒ ๐—ฐ๐—น๐—ถ๐—ฒ๐—ป๐˜๐˜€ ๐–ป๐—’ ๐—Œ๐—๐—‹๐–พ๐–บ๐—†๐—…๐—‚๐—‡๐—‚๐—‡๐—€ ๐–บ๐–ผ๐—๐—‚๐—๐–บ๐—๐—‚๐—ˆ๐—‡ ๐—‰๐—‹๐—ˆ๐–ผ๐–พ๐—Œ๐—Œ๐–พ๐—Œ. โ€ข ๐– ๐–ผ๐—๐—‚๐–พ๐—๐–พ๐–ฝ +๐Ÿฑ๐Ÿฑ ๐—ก๐—ฃ๐—ฆ ๐˜๐—ต๐—ฟ๐—ผ๐˜‚๐—ด๐—ต ๐˜๐—ถ๐—บ๐—ฒ๐—น๐˜† ๐—ถ๐˜€๐˜€๐˜‚๐—ฒ ๐—ฟ๐—ฒ๐˜€๐—ผ๐—น๐˜‚๐˜๐—ถ๐—ผ๐—ป ๐–บ๐—‡๐–ฝ ๐–ฝ๐–พ๐—…๐—‚๐—๏ฟฝ
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  • Lahore University of Management Sciences
    Diploma of Education, Transforming Customer Experience
    Lahore University of Management Sciences
    Jan 2023
  • University of the Punjab
    Associate's degree, Management Science
    University of the Punjab
    Jan 2020 - Jan 2022 (2 years 1 month)
  • Board of Intermediate and Secondary Education BISE Gujranwala
    Intermediate, Pre-Medicine/Pre-Medical Studies
    Board of Intermediate and Secondary Education BISE Gujranwala
    Jan 2016 - Jan 2018 (2 years 1 month)
  • University of Cambridge
    'O' Levels, Liberal Arts and Sciences/Liberal Studies
    University of Cambridge
    Jan 2014 - Jan 2016 (2 years 1 month)