Mubita Henry Mundia Customer Service Manager/ Marketing Manager/ Sales Manager/

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Program support

#1000Banks

Jun 2025 - Current (11 months)

As Program Support, I play a crucial role in facilitating the smooth operation of various programs, ensuring that all activities are aligned with organizational goals. I collaborate with team members to streamline processes and enhance program efficiency. Additionally, I utilized AI technologies to generate engaging content for our social media platforms, which significantly contributed to partnership development and business development efforts. This approach also helped initiate and foster customer engagement, creating a more interactive and responsive environment for our stakeholders. Furthermore, I managed customer expectations and relations, leveraging CRM principles to enhance the overall customer experience and ensure alignment with

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RETAIL BRANCH MANAGER

ZAMBEZI DIAMOND CHINGOLA

Jan 2024 - Current (2 years 4 months)

As a Retail Branch Manager, I was responsible for overseeing all branch operations, ensuring compliance with relevant regulations, and safeguarding company assets. My role included maintaining segregation of duties related to petty cash, procurement, and cash banking, while also ensuring that authorization and approval procedures were strictly followed at every stage. I prioritized adequate record-keeping and supervised timely bank and petty cash reconciliations, ensuring adherence to established procedures. Additionally, I delegated authority within the branch according to company policies and monitored petty cash procedures to maintain financial integrity. I played a key role in managing and servicing branch sites to ensure accessibility

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MARKETING MANAGER

VITAL BEVERAGES

Jan 2023 - Aug 2023 (8 months)

As a MARKETING MANAGER, I captured insights from previous initiatives, events, and market research to create successful marketing campaigns. I optimized campaigns to leverage specific brand qualities and social media platforms, ensuring cohesion across multiple towns. My responsibilities included handling marketing, events, and sponsorship for top company clients and mergers, while maintaining client accounts and providing outstanding customer service. I developed strong client relationships, drawing on my experience in managing a sales team to effectively address customer queries. I grew the network by enrolling new customers, participating in radio shows, and activating stations for the retail business. Additionally, I built plans to driv

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CUSTOMER SERVICE CENTER MANAGER

MTN CHINGOLA

Jul 2016 - Mar 2021 (4 years 9 months)

As a CUSTOMER SERVICE CENTER MANAGER, I effectively managed the MTN contact center with a positive and professional approach, ensuring a thorough understanding of all company-related products and information. I took responsibility for resolving customer queries and efficiently retrieved information using appropriate systems. My role involved knowing and understanding customer care performance standards and individual targets, as well as documenting, analyzing, and interpreting daily individual reports. I conducted resource scheduling and compiled managed reports daily, weekly, and monthly, utilizing Google Workspace to store and update reports efficiently, ensuring that team members had access to the most relevant information. I communicate

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WAREHOUSE MANAGER

ALLIED MOBILE

Dec 2013 - Jun 2016 (2 years 7 months)

• Safeguarding warehouse operations and contents by establishing and monitoring security procedures and protocols. • Maintaining receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. • Controlling inventory levels by conducting physical counts; reconciling with data storage systems, and managing file records of all stock take reports, including daily and monthly reports, as well as all records of stock that came in and out of the warehouse. • Maintaining physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement. • Achieving f

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CUSTOMER SERVICE CENTER MANAGER

AIRTEL ZAMBIA ZAIN ZAMBIA

Jun 2009 - Nov 2012 (3 years 6 months)

As a CUSTOMER SERVICE CENTER MANAGER, I was responsible for overseeing daily cash ups and banking, ensuring counter management, and conducting cash snap checks to maintain financial accuracy. I ensured the availability of sales summaries and stock levels while adhering to security protocols for all valuables. My role involved stock balancing and disbursement, as well as driving sales management efforts, including lead generation to meet sales targets by identifying potential customers and providing leads to the sales staff for follow-up. I effectively resolved customer complaints related to Airtel Money and managed daily cash ups and reconciliations for the service. Supporting customer service agents and escalating arising matters to sales

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CALL CENTER AGENT

CELTEL ZAMBIA PLC

Jun 2008 - Jun 2009 (1 year 1 month)

As a Call Center Agent, I was responsible for responding to customer emails and inquiries, picking customer calls, and actively listening to their needs to provide exceptional service. My role involved interacting with customers to ensure their satisfaction and retention, while effectively managing call center operations and strategies. I utilized my computer literacy to navigate various systems and tools, identifying and escalating customer service issues as necessary. Additionally, I received orders from customers and engaged in team management and leadership to foster a collaborative environment. I contributed to business development activities by conducting outbound cold calls to potential business prospects, assisting in lead generatio

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TERRITORY SALES MANAGER

SHOPPERS DIRECT

Feb 2007 - May 2008 (1 year 4 months)

As a Territory Sales Manager, I was responsible for observing competitors' strategies within the Lusaka region, providing detailed reports to the sales director, and leading training sessions on company products and sales techniques. I effectively responded to regional client needs and queries with tailored solutions based on company policies, while maintaining regular meetings with both new and existing corporate clients. My role involved outlining efficient sales strategies and monitoring sales KPIs to ensure targets were met. Additionally, I recruited direct sales agents and dealers to enhance the sales force, ensuring a robust team to meet market demands. I managed community sales activities and dealer relationships, fostering engagemen

Mubita Henry Mundia

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