Mustafa Tugrul Avci Manager, revenue systems at Achievers

E

Manager, revenue systems

EF Toronto

Mar 2023 - Current (3 years 6 months)

- Myprimary role is to benchmark, design, manage, audit, and monitor information systems by overseeing a team of specialists who research, install, and maintain hardware and software upgrades. - CreatingEnterprise Architecture documentations, business cases and platform research. - Collaboratingwith business teams to gather needs and requirements for platform upgrades, replace or acquires based on Systems architecture scope.

Sr. revenue operations systems speacialist

Achievers

Sep 2022 - Feb 2023 (6 months)

- Helpedcreate Enterprise Architecture documentations, business cases and platform research. - Collaboratedwith business teams to gather needs and requirements for platform upgrades, replace and acquire based on Systems architecture scope. - Appliedfixes on Salesforce CPQ processes. •Auditedplatforms and responded to system related issues and cases, including but not limited to applying changes on platforms such as Salesforce, ZoomInfo, Marketo, Outreach etc. by updating integrations and mappings/enrichments, creating flows, validation rules. •Providedtech support and solutions throughout the entire product development life cycle.

Data scientist

Alcumus

Sep 2021 - Dec 2021 (4 months)

- Analyzed structured/unstructured datasets by using Apache Spark, Python Pandas, AWS systems such as, Athena, SageMaker, S3. - Created ML/DL algorithms such as FB Prophet, LSTM, RNN, NLP, K-means. - Presented the results of the algorithms to the management in the weekly process status meeting. •Applied Scrum Methodology by using Jira.

Business systems specialist

Schulich School of Business

Sep 2021 - May 2022 (9 months)

- Supported Salesforce and integrated internal custom and third-party applications successfully with Salesforce CRM system. - Collaborated with business teams to collect requirements and communicate with external vendors and support teams. - Collaborated with business teams to gather needs and requirements for platform upgrades, replaced or acquired based on Systems architecture scope. •Applied Salesforce support, made system changes when required including but not limited to creating custom objects, fields, workflows, validation rules, approval processes, sharing rules and permission sets as well as creating reports and dashboards to support business needs.

Business intelligence analyst and salesforce administrator

Alcumus

Aug 2019 - Dec 2020 (1 year 5 months)

- Administered Salesforce CRM. Supported 80+ internal, 20 000+ external users. - Created automation processes such as flows, workflow rules, validation rules, approval processes, APEX classes and triggers. Applied mass data operations by using Data loader. - Created new VP Pages, Lightning Components and updated existing ones by the business requests. •Interacted with third party vendors and application developers and performed as IT Project Manager and used PM tools such as Jira. • Created standard and ad hoc reports and dashboards for Salesforce users.

Salesforce administrator/developer and CRM analyst

JUMP Math

May 2018 - Aug 2019 (1 year 4 months)

- Completed end-to-end Salesforce CRM Platform development of Jump Math in 7 months by being the only technical user in the organization. - Administered Salesforce CRM after the development. •Created standard and ad hoc reports and dashboards for Salesforce users. Created automation processes such as flows, workflow rules, validation rules, approval processes, APEX classes and triggers. Applied mass data operations by using Data loader.

K

Student Ambassador

Kaplan International English

Mar 2016 - Jun 2016 (4 months)

- Student Ambassadors help with translation issues, are mentors and role models for students.

T

Operations engineer

TURKISH NAVY/NATO

Aug 2004 - Jan 2015 (10 years 6 months)

- Administered the command's database, performed data operations using SQL Queries - Collected data to measure projects' efficiency and suggested improvements for the existing operation flows. - Created/updated command's policy documents

Mustafa Tugrul Avci

About

Detail

Timeline

Résumé

Mustafa Tugrul Avci new_releases

About

Detail

Mustafa Tugrul Avci