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Mark Stephan van der Beek  new_releases

About

Detail

Customer Service, BPO
Guatemala City Metropolitan Area, Guatemala

Contact Mark regarding: 

Flexible work
Starting at GTQ40K/month ~USD5.21K/month

Timeline


work
Job

Résumé


Jobs verified_user 0% verified
  • Alorica
    Site Director
    Alorica
    Aug 2019 - Jul 2020 (1 year)
    - Oversaw multiple programs and functions simultaneously by leveraging strong organizational and project management skills. Performed continuous site-wide evaluations of successes and failures for and implemented improvement plans.
  • Alorica
    General Manager
    Alorica
    Mar 2017 - Jul 2019 (2 years 5 months)
    - Led company to various successful product launches and growth by developing initial product roadmap and go-live strategy - Oversaw partner relationships, developed value-added solutions and approaches by leveraging industry trends. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Alorica
    Senior Operations Manager
    Alorica
    May 2012 - Feb 2017 (4 years 10 months)
    - Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities. Produced high-quality documents, and presentations for internal and client facing needs
  • Alorica
    Operations Manager
    Alorica
    Sep 2009 - Apr 2012 (2 years 8 months)
    - Directed group of 8 supervisors and 120 representatives handling daily requirements of their respective lines of business and implemented company policies, protocols, work rules and disciplinary action. Defined clear targets and oversaw performance