Experienced Site Director with 12 years' of experience in the call center industry and over 20 in customer service. Skilled in planning, organizing, customer service, management and leadership. Engaging and enthusiastic professional who is dynamic and decisive with skills in managing both administrative and customer-facing areas with quality-driven and service-oriented mindset. Driven to promote growth by providing forward-thinking and key decision-making. Looking for an opportunity with long-term potential.