Mirriam Ntshelleng Molefe Remote Customer Service Representative

Customer Success Agent

FYXER

Mar 2025 - Mar 2026 (1 year 1 month)

Provided customer support to patients via chat, email, and phone, assisting with health-related queries, treatments, and services Handled sensitive and confidential information in line with data protection and privacy policies Managed customer accounts, including orders, subscriptions, and prescription-related queries Resolved customer issues efficiently while maintaining a high level of empathy and professionalism Escalated complex or clinical queries to the appropriate medical or specialist teams Used CRM systems such as Intercom and Freshdesk to track, manage, and resolve support tickets Educated customers on products, processes, and next steps to ensure a smooth experience Maintained accuracy and attention to detail in all customer inte

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Customer Service Representative

PARICUS - EXCESS TELECOM

Jun 2023 - Nov 2024 (1 year 6 months)

Provide call servicing and support functions to United States-based client companies. Additional activities can vary, including retention and sales initiatives/campaigns, account review activities, mobile device Troubleshooting, and other support functions as needed Order devices for customers

Customer service associate

TransUnion

May 2022 - Jun 2023 (1 year 2 months)

- Responsible for answering inbound and outbound phone calls for all T&E products, ensuring a high level of customer care and satisfaction. - Assisted consumers with their TU online accounts, including resetting usernames and passwords, cancelling subscriptions, and processing payments. - Added new credit/debit cards for payment processing and navigated customers through the TU website, providing support for both technical and billing queries. - Supported customers and consumers using T&E services to screen individuals for rental housing and employment opportunities, while also ordering credit reports. - Although my role did not involve chat support or the use of Zoho CRM, the experience significantly enhanced my customer communication

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Customer Service Agent

FIRST NATIONAL BANK

Mar 2017 - Mar 2022 (5 years 1 month)

Analyzed and recommended improvements to specialist systems Identified and escalated high-priority issues per client specifications Redirected complex problems to second-tier support Offered alternative solutions to meet customer needs Provided expert support to end-users via automated call distribution phone software Assisting customers with order their cards

Customer service representative

Altron Bytes Peoples Solutions

Sep 2009 - Nov 2016 (7 years 3 months)

- As a Customer Service Representative, I handled incoming calls from clients, addressing technical, billing, and account queries while assisting them with new account setups. - In my role as a stand-in supervisor, I managed the team, took charge of operations, and conducted weekly performance reviews to ensure high service standards. - My experience in customer service is complemented by my proficiency in Microsoft 365, which I utilized for effective communication and documentation. - I excelled in time management and multitasking, ensuring that customer inquiries were resolved promptly and efficiently. - Although my role primarily focused on inbound calls, I developed strong problem-solving skills and maintained confidentiality while

Mirriam Ntshelleng Molefe

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