Farren Bellmont  new_releases

I have been working in the retail industry for over 16 years. I started as a part-time Customer Service Representative while in university. Once I completed my Bachelor's Degree in Management at the University of Lethbridge, I was given many different positions and promotions with The Brick. I began as a Learning Manager, creating learning content for The Brick's hourly employees. After a few years in the Learning Manager role, I was promoted to Regional Operations Manager for The Brick, where I supported up to 38 locations in their day-to-day business and profitability. I won the Regional Operations Manager award for two consecutive years. After succeeding in my previous role, I had the opportunity to explore a completely new area within the company - TransGlobal Service. I became the Senior Service Manager and immersed myself in understanding mobile and in-shop furniture and appliance repair. After two years in this new role, I was once again promoted to the National Director of Operations. This role involved overseeing SG&A profitability, processes for the retail stores, training, and merchandising. In 2021, I took on a new challenge as the Director of Customer Experience and Process Improvement. In this role, I am responsible for reviewing the organization's processes and working with different departments to improve them.