MR VICTOR S LUBUKU

A results-driven Project Manager with over 10 years of experience delivering impactful global initiatives in healthcare, digital transformation, and technology solutions. My expertise spans project planning, budgeting, risk management, stakeholder engagement, and leading cross-functional teams. Highlights include spearheading implementations across 15 countries, achieving over 50 NPS and 100% contract renewals, and reducing operational costs by 60%. My dedication to data-driven strategies has improved service quality and boosted project completion rates by 15%.

As a Digital Health Specialist, I’ve led the integration of innovative tools like Laboratory Information Systems and eLMIS in the DRC. I designed user-centric methodologies, documented 40+ requirements, and facilitated cross-stakeholder consensus to enhance system efficiency and data visibility. Previously, I have managed large-scale software deployments, optimized supply chains, and introduced impactful training programs.

Academically, I hold a Bachelor of Commerce in Computer Science and certifications in Project Management (Google), Agile Leadership, and Contact Centre Management. Scholarships and advanced certifications have bolstered my ability to align global best practices with local needs.

Adept in Agile, Waterfall, and tools like Tableau and JIRA, I strive to drive excellence, foster collaboration, and create sustainable value for organizations. My multilingual fluency in English, French, and Swahili facilitates seamless communication in diverse teams.

I am passionate about leveraging my expertise to transform challenges into opportunities and deliver solutions that make a difference.

Roles I have held
- Digital Health Specialist
- Project Manager
- Business Consultant
- Director of Operations
- Director of Customer Experience
- Customer Care Manager
- Implementation Specialist
- Customer Support Agent