Mrunali Solanki

Quality Analyst

Nomad Credit

Oct 2024 - Current (2 years 1 month)

• Manage and resolve high-impact cases involving loan verification, fraud risk, and compliance checks.
• Conduct deep risk assessments and root cause analysis (RCA) using internal tools.
• Utilize advanced Excel for data analysis to detect anomalies, identify trends, and ensure data accuracy for sales team.
• Collaborate across Product, Tech, and Operations teams to improve process workflows and help sales team to enhance performance and revenue generation.
• Monitor performance through case quality reviews, SLA tracking, and reporting dashboards.
• Provide training and guidance to teams to ensure compliance, accuracy, and consistency.
• Additionally, responsible for handling B2B segment in the company. Include

C

Freelance Quality Analyst

Convin.ai

Apr 2024 - Oct 2024 (7 months)

• Conducted AI-based audits and risk investigations on sales data to detect anomalies and inconsistencies.
• Designed and implemented Python automation to streamline QA reporting, reducing manual audit time by 40%.
• Partnered with product teams to align AI logic with trust and safety standards.
• Delivered actionable insights and collaborated cross-functionally to strengthen process reliability.

Senior Sales Quality Analyst

Physics Wallah

Jun 2023 - Apr 2024 (11 months)

• Analyzed sales and compliance data using Excel and CRM reports to identify gaps patterns and performance gaps.
• Conducted TNIs, calibrations, and stakeholder sessions to ensure alignment on quality and policy adherence. Conduct PKT and certification for training batch. Maintain NHT scorecards using LMS.
• Translated audit insights into strategic process improvements improving sales efficiency and accuracy.

Quality Analyst

Amber Student

Jan 2023 - Jun 2023 (6 months)

• Audited international sales and loan verification calls, ensuring document authenticity and fraud prevention.
• Performed data analysis and compliance reviews on financial transactions.
• Conducted RCA and provided structured feedback to global teams for quality and compliance improvement.

Quality Analyst

Relevel by Unacademy

Mar 2022 - Nov 2022 (9 months)

• Led QA audits, fraud checks, and mock training sessions for sales operations. Create SOP and SLA compliance audits.
• Created feedback loops to inform leadership on process gaps and risk trends.
• Developed insights from data patterns to drive operational strategy and safety improvements.

B

Quality Analyst

Byju's - Think & Learn

Apr 2021 - Mar 2022 (1 year)

• Conducted call audits focusing on fraud detection, compliance, and ethical sales practices.
• Reported on fraud patterns, supported CAPA initiatives, and improved internal quality SOPs.
• Ensured adherence to KPIs and monitored overall operational performance.

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