Monique McLeod Culture & Retention Specialist

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Programming Coordinator

Synapse Florida

Nov 2022 - Feb 2023 (4 months)

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Programming Fellow

Synapse Florida

Sep 2022 - Oct 2022 (2 months)

Synapse Orlando Synapse Summit 2023

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Program Coordinator

Black Innovation Alliance

Feb 2022 - Sep 2022 (8 months)

Leading Projects: Congressional Caucus on Black Innovation April 2022 Sustainability Summit 2022 - Powered by UBS Back In The Black Fall 2022 - Powered by Google ● Planned and coordinated Sustainability Summit, a 3-day in person experience for 65 Innovator Support Organizations, hosting 84 attendees on topics dedicated to helping ISOs build organizational capacity and long lasting organizations sponsored by UBS ● Led the planning of supporting activations for over 200 guests in Washington D.C. and Capitol Hill for to the launch of the Congressional Caucus on Black Innovation in collaboration with the office of Congresswoman Stacey Plaskett, Congressman Ritchie Torres, and Congresswoman Marilyn Strickland ● Designed the programming, polic

Human Resource Expert

Target

Oct 2021 - Feb 2022 (5 months)

Notable Duites: ● Participated in the selection and hiring of Seasonal Employees for the holiday season 2021. ● Interviewed individual employees to assess their needs and desires for an improved Team Member Experience ● Assisted Team Members with updating their benefits and claiming disabilities ● Used WorkDay to manage applicants, review logged time entries, and access benefits as an administrator ● Coordinated and executed monthly programming with weekly / daily deliverables for Team Member engagement ● Maintained current records of training schedules and enforced completion for the store totaling approximately 75 team member General Duties: ● Oversaw employee onboarding including training, scheduling ● Served as benefits administ

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Operations Manager

Tampa Bay Spark

Oct 2020 - May 2021 (8 months)

General Business Operations Program Design & Coordination for Virtual Events: ● Roundtable Series: The State of Mental Health in the Black Community (November 2020) ● State of Mental Health for Black Men (February 2021) ● Roundtable Series: Eliminating Bias in Healthcare: A COVID-19 Story (March 2021)

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Curriculum Development & Course Writer

The Management Suite

Sep 2020 - Jan 2022 (1 year 5 months)

University Project ● Contributed 3-weeks of curriculum content for the 16-week Aspire Entrepreneurship Certification Program for Shaw University ● Provided Content Development and Validation, Assessment Development, and Application Exercise Development ● Researched and created content on the topics of processes and efficiency, automation and technology, definition of business model, employment and hiring ● Created the curriculum and wrote the course for a 90 Day business coaching course Private Business Coach Project

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Culture & Retention Specialist

The Management Suite

Sep 2020 - May 2023 (2 years 9 months)

At The Management Suite, we are a boutique Strategic Management Firm that helps social enterprises "Master the Intangible" assets in their business that impact their bottom line in the areas of culture, strategy, operations management, process improvement, and innovation. As an operational strategist, we advise from this holistic perspective and lay out a plan to improve organizational operation. We believe that the business's culture informs the business's strategy, operations carry out the strategy and how the work will be executed, and process improvement ensures we are operating efficiently. Innovation is the adaptive recurring reinvention of the business which leads the cycle. Our goal is for the businesses that we work with to have an

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Director of Operations

Your Chief Tech Officer

Jun 2020 - May 2023 (3 years)

Your Chief Tech Officer is a marketing automation agency. We help ambitious online business owners systemize and scale their business through marketing automation and launch support. Tech Stack: ClickUp | Slack | Thrivecart | PandaDoc People Operations Generalist: ● Work closely with employees to improve work relationships, build morale, increase productivity, and retention ● Oversees implentors and project managers on client projects ● Approved team and project time logs ● Process payments and controls expenses by receiving, processing, verifying, and reconciling invoices for up to 5 team members ● Ensure required documents are complete, current, stored appropriately, participate in their creation if necessary ● Produce and deliver i

Community Engagement Fellow

Synapse

Mar 2020 - Jun 2020 (4 months)

● Assisted in community engagement for the first virtual even of its kind: Synapse Converge ● Reviewed and assessed client profiles to ensure accuracy and completion ● Initiated conversations based on client ticket type and position / occupation ● Strategically connecting community members / attendees based on their agendas and identified interests ● Cultivated value added conversations and resolved community member issues where needed

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Facility Operations Manager

Sherwin-Williams Product Finishes Division EMEA

Feb 2018 - May 2019 (1 year 4 months)

● Directed store operations to ensure staff was performing at the standard 7-9 blends a day depending on production volume ● Spearheaded the implementation of the new 5S methodology in the facility / warehouse as part of the nationwide initiative across the Chemical Coatings Division 2018-2019 ● Conducted 14-20 quality audits per week of blends going out daily to maintain quality control records and ensure accurate color matching on every order ● Performed accounts payable and accounts receivable processes and preparations of necessary documents and checks

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Assistant Manager

Sherwin-Williams Product Finishes Division EMEA

Jul 2016 - Feb 2018 (1 year 8 months)

● Generated sales for a 1 million dollar store by strategically increasing the sales of high end products ● Trained 3 management trainees on the topics of product knowledge, daily store operations, and sales strategy ● Demonstrated skills in monitoring sales levels to determine product volume adjustments and replenishments ● Executed sales plans to move stagnant products that result in added sales and lowered store expenses

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Sales Management Internship

Sherwin-Williams Product Finishes Division EMEA

Jun 2014 - Aug 2014 (3 months)

● Completed training about the Sherwin Williams company on: products offered, product descriptions, color theory, signature customer experience, and signature competitive advantages ● Created an action plan for ways to enhance salesforce effectiveness that resulted in the development of a full circle in-house project handling completed by Sherwin Williams ● Created a mentorship program for transitioning assistant managers to sales reps ● Collected and recorded over 100 customer requests and ensured proper delivery of their orders that resulted in timely deliveries and shorter wait times for customers in the store

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Team Memeber

Smoothie King Franchises, Inc

Jul 2013 - Sep 2015 (2 years 3 months)

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Sales Associate

Rack Room Shoes

Aug 2010 - Jun 2011 (11 months)

Monique McLeod

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