Marco Intérprete inglés Español

T4SPS Senior Remote Position negociation sales

Amazon

Jan 2022 - Jan 2024 (2 years 1 month)

• Demonstrate ownership of every ticket raised coupled with proactive problem solving and provides exceptional support. • Demonstrates effective, clear and professional written and oral communication. • Provides prompt and efficient service including the appropriate escalation of the issues. • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. • Maintains acceptable performance metrics such

Remote VRI Spanish - English Interpreter sales

AMN Healthcare

Jan 2021 - Jan 2022 (1 year 1 month)

• Provide effective over-the-phone interpreting service for consumers. Always exhibit professional skills and conduct during calls. • Demonstrate the ability to adapt quickly to new and changing technologies. • Adhere to interpreter ethical standards and procedural requirements specific to interpreting context. • Respect for and understanding of our Limited English Proficient (LEP) clients, culture, dialect and beliefs and preferences as it relates to medical procedures. • Strong aptitude and passion for customer service and interpreting. Some of these calls were Legal, and medical capturing information of accidents and paralegal processes.

Amazon Remote HR Assistance L4 negociation sales

Amazon

Jan 2018 - Jan 2020 (2 years 1 month)

• Delivered weekly analytical insights to drive adherence to plans. • Optimized global schedule coverage and provided tactical outward views. • Consulted with stakeholders on capacity planning input assumptions. • Monitored SLA and operational performance, developed corrective plans, and ensured adherence. • Acted as a liaison between operational teams, business analytics, and capacity planning. • Taking calls chats or emails to work with Amazon internal employees that worked in the warehouses, checking schedules, sick leaves, beratement, vacations, hiring and firing. • Forecast analysis metrics to provide feedback on a weekly basis, for risk impact.

Over-the-Phone Interpreter sales

Cyracom

Jan 2017 - Jan 2018 (1 year 1 month)

• Managed calls, including 911 , doctor visits, police, insurance, government, and social worker calls. • Adapt quickly to new and changing technologies. adhere to interpreter ethical standards and procedural requirements specific to interpreting context. • Respect for and understanding of our Limited English Proficient (LEP) clients, culture, dialect and beliefs and preferences as it relates to medical procedures. Strong aptitude and passion for customer service and interpreting.

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Remote Chat Support Team Lead cold calling

I Want Help

Jan 2014 - Jan 2017 (3 years 1 month)

• Managed metrics, sales, and assisted support agents while handling complaints or escalations via email, chat, or phone.

Service Enable Operations Account Agent Cold calling

HewlettPackard

Jan 2012 - Jan 2014 (2 years 1 month)

• Supported major accounts in SAP TS portfolio analysis.

HPPS-GBS Quality Analyst III sales

HewlettPackard

Jan 2008 - Jan 2012 (4 years 1 month)

• Oversaw the Quality Management System, identified necessary processes, determined their sequence and interaction, monitored, measured, and analyzed these processes, and implemented actions to ensure continual improvement.

HPPS-GBS Presales Part Store Agent

HewlettPackard

Jan 2005 - Jan 2008 (3 years 1 month)

• Handled customer queries related to computer or printer parts, provided guidance through the Part Store site, and directed calls to the respective departments for warranty or tech support assistance.

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