M

Moyahabo

About

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KwaZulu-Natal, South Africa

Timeline


work
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school
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Résumé


Jobs verified_user 0% verified
  • C
    Regional Supervisor
    Credico SA
    Feb 2024 - Current (2 years 4 months)
    • Weekly travel planning to monitor performing and underperforming offices • Weekly store visits and Store Visit Feedback report update • Review store visit per BO to present weekly performance • Review Rideout list per BO to ensure the number and quantity of ISAs allocated per store • Issue Log Report to ensure all queries encountered and accounted per week • Store Coverage vs BP vs Active agent list • ISA One on One Calls - previous week sales performance
  • I
    Retentions
    Icebolethu
    Nov 2022 - Nov 2023 (1 year 1 month)
    and SADC Team Leader • Drive overall customer satisfaction strategies. • Deploy bespoke retention and development plans for key employees • Provide leadership, coaching and support to the team, and develop plans to achieve the call or contact centre targets. • Assist with query resolutions for all national and international clients • Preparation for repatriation of local and international clients
  • M
    Key Accounts Manager
    Madibana SA
    Jun 2020 - Nov 2022 (2 years 6 months)
    • Developing a solid and trusting relationship between major key clients &company
  • M
    Customer Service Manager
    Madibana SA
    Jan 2020 - May 2020 (5 months)
    • Keeping a record of customer interaction and details of actions taken from all our accounts • Communicating with internal teams to discuss sales targets per account/client • Generating sales leads, building sustainable relationships where necessary • Delivering a comprehensive service to enquiring customers • Departmental change management in preparation, support and assisting team performance • overseeing performance management & development process for Customer Service team. Ensure continuous service excellence through functional cross training & appropriate vacation/absentee coverage • Drive Continuous Improvement in terms of monitors performance metrics (KPI's) to understand service, efficiency, and cost trends and identifies o
  • Nedbank
    Sales and Service Consultant
    Nedbank
    Jun 2016 - Aug 2017 (1 year 3 months)
    • Answering Phones, taking memos and maintaining files • Managing projects, opening and distributing mail, organizing and controlling general admin duties • Writing reports, and providing office and admin support to either a team or individually • Build customer relationships through best banking practices • Assist and support banking staff in handling customers' requests and needs • Identifying opportunities for new business within the market
  • G
    Trainee Banker
    Guarantee Trust
    Oct 2015 - Apr 2016 (7 months)
    • Ensure strong client relationships by actively engaging with clients to understand their needs and resolve queries effectively. • Play a supporting role in customer attraction and retention through targeted initiatives and personalized service. • Perform credit analysis to assess client eligibility and risk, contributing to informed decision-making. • Maintain sales strategies that align with client expectations and market trends, enhancing overall business performance. • Utilize administration skills to streamline client interactions and improve query resolution processes, fostering a more efficient banking experience.
  • J
    Cashier
    Jet Store
    Nov 2013 - Apr 2014 (6 months)
    • Manage transactions with customers using cash registers • Scan goods and ensure pricing is accurate • Collect payments whether in cash or credit • Resolve customer complaints, guide them and provide relevant information
Education verified_user 0% verified
  • University of Johannesburg
    B-Tech
    University of Johannesburg
    Jan 2016 - Current (10 years 5 months)
  • G
    Credit Risk Assessment and Management for Bankers Certificate
    Guarantee Trust
    Jan 2014 - Jan 2015 (1 year 1 month)
  • University of Johannesburg
    National Diploma
    University of Johannesburg
    Jan 2009 - Jan 2013 (4 years 1 month)
  • M
    MOMET (MTM Office Methods Evaluation Technique)
    Jan 2009 - Jan 2011 (2 years 1 month)
  • U
    Grade 12 (Matric)
    Umqhele Comprehensive School
    Jan 2008