Mounika Voorukonda

• Around 4+ years of experience in IT industry includes experience in Salesforce.com CRM Platform and experience • Experience with Implementation, Design, Salesforce Configuration, Salesforce Customization, Security Access, Workflow Approvals, and Data Validation, Data Utilities, Analytics, Sales, Customer Service and Support Administration in Salesforce.com CRM and Force.com Platform. • Experience in configuring Apttus CPQ and working with Apttus objects to create Quotes, bundles and manage products. • Expertise in standard Salesforce configuration that include workflow rules, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules, bulk Triggers, etc., • Created a role-based Visualforce access control solution that guarantees more than 1,000 users across several departments safe and legal data access. • Developed exception reports and applied logic to create different reports to capture all exceptions for management to deal with. • Helped management with aging reports to make process run faster and understand time duration in different stages. • Experience in creating bucketing and formula fields as requested to achieve desired reposts for management. • Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Email Services, Approvals Processes, Workflow Rules, Validation Rules, Reports, Dashboards, Tasks Events. • Extensive experience in data migration and integration using Data Loader and Informatica Tool. • Expertise in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Account Management, and Case Management. • Experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, Lookup Relationships, Master-Detail Relationships. • Developed a thorough user permissions management system using Visualforce and Apex, simplifying the security paradigm and cutting down on administrative cost by 25%. • Experienced in web technologies like HTML, XML, CSS, AngularJS, JavaScript, and SOAP API. • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. • Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatics on Demand, Mass E-Mail Management, Application management using Force.com Plug-in Eclipse IDE in Sandbox and Production.