M
Morgan Grant
About
Detail
Kentucky, United States
Résumé
Jobs
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- CCustomer Service Operations ManagerChewy.comJun 2018 - Feb 2025 (6 years 9 months)
Customer Services ManagerMeijerApr 2016 - May 2018 (2 years 2 months)• Identified and corrected performance gaps to reduce impact to business operations while building and maintaining relationships with customers. • Interviewed applicants and recommended individuals for hiring. • Trained new employees within multiple departments in work processes to help produce efficient work ethic and support team efficiency. • Assessed, motivated, and empowered employees to work to build customer satisfaction and loyalty while also supporting retention and growth. • Retained, on average, X% of employees compared to a previous retention rate of X prior to hire. • Led a team of 40+ employees through constructive feedback to develop long-term career goals. • Optimized staffing levels with strategic scheduling and task
Education
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- Certified Associate in Project Management (CAPM)KaplanMay 2025 - Jun 2025 (2 months)
- NHigh School DiplomaNew TechAug 2010 - May 2014 (3 years 10 months)