Morgan Bond

Jobs 0% verified

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Remote Call Center Representative

Florida Dept. of Elections & Dept. of Finance via PATLive

Dec 2023 - Oct 2025 (1 year 11 months)

• Maintained a 98%+ performance rating based on communication quality and accurate issue resolution in a fully remote setting. • Managed high-volume inbound calls, ensuring accurate routing, real-time data entry, and documentation across multiple technical platforms. • Communicated sensitive, compliance-regulated information clearly and professionally to callers from diverse backgrounds.
Remote Audio Transcriptionist

Literably

Jan 2020 - Current (6 years 6 months)

• Accurately transcribed student reading audio recordings to support literacy assessment and progress monitoring for K–8 educators nationwide. • Documented oral reading fluency, miscues, and comprehension markers in structured digital formats aligned with educational evaluation standards. • Maintained high accuracy and turnaround standards while managing 15–20 hours of transcription work per week in a fully remote capacity. • Applied careful attention to detail in capturing nuanced speech patterns, pauses, and reading errors critical for teacher and clinician review.
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Licensed Massage Therapist & Client Relations

Hand and Stone Massage & Spa, self contracted

Apr 2019 - Aug 2025 (6 years 5 months)

Conducted detailed health and wellness intakes for each client, identifying needs and making personalized recommendations and up sales of products and services aligned with their goals. • Sustained a 96% client retention rate through relationship-building, timely follow-up, and a service standard centered on client outcomes. • Managed scheduling, rescheduling, and client concerns with warmth and professionalism across both clinical and private practice settings.

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