M
Moody Ziedan
About
Detail
Business Operations and Consulting
Houston, Texas, United States
Contact Moody regarding:
Flexible work
Starting at
USD50/hour
Timeline
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school
Education
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Project (professional or personal)
Résumé
Jobs
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- UEnterprise Customer Success ManagerUserVoiceJul 2022 - Jun 2023 (1 year)Support customer relationships throughout their partnership by ensuring their ROI and success with our product • Orchestrated and managed a book of business comprising of 80+ accounts, generating an ARR of $2 million dollars. • Consistently achieved 90%+ quarterly revenue retention. • Aligned with account managers post-sale to facilitate customer onboarding, software integrations and establish long-term success strategies throughout the customer lifecycle. • Developed trusted advisor relationships by consistently delivering metrics on quarterly business reviews (QBRs) and sharing best practices, ensuring high customer satisfaction. • Investigated churn trends and identified barriers to adoption and utilization, offering guidance to hel
Business Consultant (Freelancer)GLGNov 2020 - Oct 2023 (3 years)• GLG is the world's largest insight network. As an expert, I'm connected to decision makers so they can act with the confidence that comes from true clarity and have what it takes to get ahead. I'm part a network of experts as the world's largest source of first-hand expertise. We bring the power of insight to every great professional decision.- Business ConsultantAlphaSightsAug 2020 - Oct 2023 (3 years 3 months)leaders and provide them the knowledge they need to succeed.
- Operations LeaderHEBJan 2019 - Oct 2023 (4 years 10 months)• Improved e-Commerce efficiency (Units Per Partner Hour, or UPPH) by 8.33%, which resulted in over $200,000 in Labor savings for fiscal year 2021. • Supporting role in retail e-Commerce launch at store level. • Managed vendor relations and negotiated product demand and distribution. Verified vendor invoices to screen for changes in cost and ensure billing accuracy. Improved product availability which assisted in increasing vendor penetration by 5%, thus enhancing customer satisfaction. • Expertise in managing and critically analyzing P&L statement reports ($120 mil/year operation) and determining areas of opportunity for revenue growth and finding permanent solutions to existing issues. Continuously reassessing long term strategic plans
- BStore DirectorBrookshire BrothersJan 2015 - Jan 2019 (4 years 1 month)• Provided robust services that resulted in Brookshire Brothers Store #101 to achieve a positive EBITDA for the first time ever within first year. • Earned recognition in 15 out of 16 quarters for achieving budgeted sales, gross profit, EBITDA, audit inspections, and perfect bookkeeping audits. • Managed detailed labor budgets for 2016, 2017, 2018 and 2019 fiscal years. • Responsible for total store expense and ultimately total store profitability. (Managing and analyzing P&L statements)($15 mil - $25 mil a year operation) • Devised and implemented grocery, dairy, and frozen merchandising strategies for an entire district (20 stores). • Prepared sales comparisons and forecasting reports for company executives on a daily and weekly basi
- AAssistant Store DirectorJan 2012 - Jan 2015 (3 years 1 month)• Reduced labor expenditure by 15% and found creative methods such as cross-training employees that assisted in generating revenue. • Chaired weekly department managers meetings to update managers on company news, policy changes, procedures, concerns, upcoming advertisement activities, store sales, and profitability information.
- TTeam Leader / Manager TraineeJan 2006 - Jan 2012 (6 years 1 month)
Education
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- SMaster of BusinessSoutheastern Oklahoma State UniversityJun 2021 - Jun 2023 (2 years 1 month)
- UBachelor of ScienceUniversity of Texas at TylerAug 2012 - May 2015 (2 years 10 months)
Projects (professional or personal)
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- BBrookshire Brothers, HEB, and UserVoiceOct 2023 - Current (2 years 4 months)