User support engineer
Telkom Centre for Learning
Jan 2010 - Feb 2011 (1 year 2 months)
- I was part of a User Support system that offered 24/7 support services to the employees of a robust telecommunication company
- We worked with a team Provided Online client support for the online based ERP and CRM systems ensuring 98% up time for the system in conjunction with the system engineers
- I was also part of a team that continuously participated in evaluation of existing computer systems hardware, and performed system upgrades, based on end user requirements
Installing integrating, customizing, configuring, and testing new systems and hardware in order to resolve configuration conflicts and errors to ensure 100% efficiency on hardware systems performance. We also undertook software installation, support, documentation, administ