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Monique Szilagy

About

Detail

São Paulo, Brazil

Contact Monique regarding: 
work
Full-time jobs
Starting at USD4k/month
Flexible work
Starting at USD50/hour
person_search
Finding candidates
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Finding mentors
Finding co-founders

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Quartile
    Customer Operations Specialist | Team Lead
    Quartile
    May 2024 - Current (2 years 2 months)
    • Led the global client account evaluation process — coordinating and managing CSMs across teams to ensure all processes were delivered within deadlines, providing direction, feedback, and performance oversight. • Acted as strategic consultant between Directors and the Center of Excellence, translating leadership objectives into operational priorities and team workflows. • Evaluated commercial and CS profiles using behavioral psychology frameworks, supporting data-driven hiring and team structuring decisions. • Built an AI-powered matching framework using LLMs to optimize fit between client profiles and CSMs — demonstrating initiative to improve team performance through technology. • Uses Claude and AI tools daily to design evaluation rubri
  • N
    Consumer & People Operations Coordinator | LATAM & APAC Recruitment Lead
    NIDUM Investments Cryptocurrency & Digital Finance
    Aug 2021 - Jul 2023 (2 years)
    • Led a team across people operations and talent acquisition functions — providing guidance, training, and performance feedback to ensure delivery against SLAs and organizational objectives. • Owned full-cycle recruitment strategy across LATAM and Asia-Pacific — conducting strategic intake calls with hiring managers, managing concurrent pipelines, and advising on candidate selection. • Designed and launched a structured Employee Referral Program with performance-based incentives, transforming pipeline quality and reducing time-to-fill. • Tracked and reported recruitment KPIs including time-to-hire, source of hire, and funnel conversion rates — using data to continuously optimize the hiring process. • Managed relationships with external agen
  • Motiva
    Senior Recruiter | Full-Cycle Talent Acquisition
    Motiva
    Jun 2021 - Dec 2021 (7 months)
    • Managed full-cycle recruitment for multiple concurrent roles using LinkedIn Recruiter and Boolean sourcing, partnering with executive leadership on talent pipeline strategy. • Guided internal candidates through compliance and internal mobility protocols, ensuring alignment with corporate governance standards.
  • Coloplast
    Organizational & Consumer Analyst
    Coloplast
    Feb 2020 - May 2021 (1 year 4 months)
    • Analyzed organizational data to identify people experience gaps and advise on engagement and retention improvements within a global medical devices company. • Member of the Employee Wellbeing Committee — designed and implemented health and wellbeing programs to strengthen employee experience and organizational culture.
  • Self-employed
    Psychologist | Personal Branding Strategist & Brand Consultant
    Self-employed
    Mar 2019 - Current (7 years 4 months)
    • Conduct behavioral and competency assessments — continuously refining the ability to identify exceptional talent and support individual development and career growth.
  • Kimberly-Clark
    HRBP Intern | Talent Acquisition & People Operations
    Kimberly-Clark
    Jan 2019 - Dec 2019 (1 year)
    • Supported full TA cycle — offer letters, background checks, interview coordination, and onboarding within a global FMCG multinational.
Education verified_user 0% verified
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    Master's Degree - Communication & Media Studies
    Escola de Comunicações e Artes (ECA-USP)
    Jan 2020 - Dec 2022 (3 years)
  • P
    Bachelor's Degree - Psychology
    Pontifícia Universidade Católica de São Paulo (PUCSP)
    Jan 2015 - Dec 2019 (5 years)