Monique Marble

Jobs 0% verified

Account Representative

Labcorp

May 2025 - Current (1 year 4 months)

• Respond to client and patient inquiries with professionalism and empathy • Navigate multiple systems to resolve customer requests and deliver test results • Ensure HIPAA-compliant communication and accurate documentation • Provide onboarding assistance and support for LabCorp services
Customer Experience Specialist (Remote)

Principal Financial Group

Jan 2024 - May 2024 (5 months)

• Managed insurance-related customer inquiries across phone and email • Resolved issues efficiently while maintaining compliance and service accuracy • Strengthened customer relationships with proactive communication
Benefits Specialist

Disys

Feb 2023 - Jul 2023 (6 months)

• Handled annuities, benefit plan transactions, and calculation corrections • Delivered complete responses and tracked requests to closure
Customer Care Associate

UnitedHealthcare

Sep 2022 - Feb 2023 (6 months)

• Resolved healthcare benefit and claim status inquiries via phone • Delivered high-quality service in alignment with CMS/Medicare standards
P

PIA Health & Benefits Associate / Support Specialist

Paychex (Remote)

Aug 2018 - Sep 2022 (4 years 2 months)

• Provided technical and benefit-related support via chat and email • Led onboarding and training initiatives; maintained strong service metrics
Customer Service Representative

Wells Fargo

Jan 2017 - May 2017 (5 months)

• Assisted mortgage clients with account servicing and documentation • Explained complex policy and escrow information clearly

Education 0% verified

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