Monique Davis OBM | Business Systems & Operations | Strategic Partner to

Founder | Project, Operations & Lifestyle Coordinator

MSDD Virtual Solutions

Jul 2022 - Current (4 years 2 months)

Managing projects, operations, and executive support for entrepreneurs, executives, and high-achieving professionals who need streamlined efficiency and strategic coordination. • Overseeing project execution to ensure tasks stay on track and deadlines are met. • Developing and refining operational workflows to improve team efficiency and eliminate bottlenecks. • Implementing automation systems to streamline processes, reducing manual workload and increasing productivity. • Coordinating executive schedules, communication, and follow-ups, ensuring seamless daily operations. • Supporting teams and stakeholders by organizing workflows and keeping projects aligned with business objectives.

Technical Virtual Assistant | Automation Specialist

MSDD Virtual Solutions

Oct 2021 - Oct 2022 (1 year 1 month)

Supported business owners in optimizing their systems, automation, and processes to enhance efficiency and reduce operational overwhelm. • Designed and automated client workflows, sales funnels, and customer communication processes. • Managed project timelines and system integrations to ensure seamless business operations. • Provided backend support for business automation, CRM setup, and process

Virtual Administrative Assistant | Digital PR Outreach Specialist

MSDD Virtual Solutions

Oct 2020 - Oct 2022 (2 years 1 month)

Supported entrepreneurs by handling administrative tasks, PR outreach, and digital communication to enhance brand visibility and improve operational efficiency. • Managed executive inboxes, calendars, and scheduling for seamless workflow. • Conducted outreach for media features, podcast guest opportunities, and strategic collaborations. • Provided high-level organization for business documents, presentations, and digital content.

SEO Outreach Specialist

Coalition Technologies

Dec 2019 - Oct 2020 (11 months)

Led SEO-driven outreach campaigns for 35+ clients, securing high-quality backlinks and media features to enhance search engine visibility and brand credibility. • Developed customized link-building strategies that boosted organic search rankings. • Managed outreach communications with high-authority sites, bloggers, and media contacts. • Conducted SEO audits and backlink analysis to improve digital performance.

Digital Strategist Assistant

Coalition Technologies

May 2018 - Dec 2019 (1 year 8 months)

Supported the digital strategy team, ensuring seamless client onboarding and execution of marketing initiatives. • Assisted with sales presentations, digital audits, and strategy development. • Managed client communication and onboarding processes to enhance engagement. • Developed data-driven reports to track marketing and sales performance.

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Lead Qualification Manager

eAgent

Nov 2017 - Dec 2018 (1 year 2 months)

Recruited and managed a team of 20+ remote Lead Qualifiers, ensuring quality, efficiency, and revenue growth. • Developed processes and guidelines to maintain high team performance and transparency. • Trained and coached team members to meet and exceed client expectations. • Monitored lead conversion rates and optimized scripts for better engagement.

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Customer Experience & Support Specialist

Xerox Vistaprint Other Past Roles

Feb 2014 - Nov 2017 (3 years 10 months)

Provided high-quality customer support across various industries, focusing on client relations, issue resolution, and customer retention strategies. • Managed customer inquiries via phone, email, and live chat, ensuring exceptional service. • Assisted customers with troubleshooting, placing orders, and managing business-related needs. • Developed communication strategies that improved customer engagement and satisfaction.

Monique Davis

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