Mónica Alexandra Mendoza Cruz

Mónica Alexandra Mendoza Cruz  new_releases

About

Detail

Bilingual agent
Bogotá, Bogota, Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Veho
    Delivery and Client Support Associate
    Veho
    Sep 2025 - Current (11 months)
    - Provide bilingual (English/Spanish) support to customers, drivers, and retail partners Investigate and resolve delivery-related issues such as delayed packages, wrong destinations, or customer concerns with empathy and efficiency. - Manage tickets using Zendesk and other internal tools, maintaining accurate documentation and timely follow-ups. - Collaborate with internal teams (Operations, Technology, and Client Support) to resolve incidents and improve customer satisfaction. - Ensure compliance with company policies and service-level agreements (SLA). - Identify recurring issues and suggest process improvements to enhance operational efficiency.
  • Sutherland Global Services
    Senior Associate Account Manager
    Sutherland Global Services
    Aug 2022 - Jul 2025 (3 years)
    August 2022 – July 2025 - Provided customer support via messaging, offering real-time assistance to resolve general inquiries and issues. - Member of the T3 resolutions team, handling escalated cases via email and phone. - Used Salesforce, Slack, Outlook, and Jira to manage tickets and case follow-ups. - Developed effective communication skills while adapting to complex situations and diverse customer need
  • Conduent
    Bilingual Resolutions agent
    Conduent
    Nov 2020 - May 2022 (1 year 7 months)
    Delivered customer and merchant support via chat, email, and phone. - Resolved complex inquiries related to products and services, offering tailored solutions. - Managed tickets using Salesforce and Zendesk. - Maintained clear and professional communication while meeting customer expectations.
  • Amazon.com
    Customer Service Representative
    Amazon.com
    Apr 2020
    - Multitasking - Atención al cliente , información general, reembolsos, cambios de productos
  • Teleperformance Spain
    Agente Semibilingue
    Teleperformance Spain
    Apr 2019 - Jul 2019 (4 months)
    - Agilidad en digitación y atención - Atención al cliente vía phone - Ofrecer información general y solucionar diferentes problemas - Atención al lciente vía chat - Pagos , devoluciones
  • Cafam
    Auxiliar de laboratorio y atención al usuario
    Cafam
    Nov 2017 - Feb 2019 (1 year 4 months)
    - Entrega y envío de resultados de laboratorio - Toma de muestras y atención al usuario
  • P
    Auxiliar de enfermería
    Particular
    Aug 2016 - Jul 2017 (1 year)
    - Cuidado y acompañamiento de paciente
  • Dinamica IPS
    Auxiliar de laboratorio
    Dinamica IPS
    May 2015 - Jan 2016 (9 months)
    - Atención a usuarios de medicina prepagada, envío de resultados, información general e indicaciones
Education verified_user 0% verified
  • Medised
    Tecnica Auxiliar de enfermería
    Medised
    Aug 2006 - Sep 2008 (2 years 2 months)
  • Colegio Santa Teresa de Jesús
    Bachiller académico
    Colegio Santa Teresa de Jesús
    Jan 2000 - Nov 2005 (5 years 11 months)