Monica Zuniga

Monica Zuniga

About

Detail

Sales Support Specialist
Michigan, United States

Contact Monica regarding: 
Flexible work
Starting at USD32/hour
groups
Networking

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • F
    Sales Support Specialist
    FlexPost Inc
    Nov 2023 - Current (3 years)
    • Order Entry and Customer Inquiry Management: Efficiently handle order entries, aiming for a low error rate to enhance accuracy and customer satisfaction. Respond promptly to internal and external customer inquiries within the same day to foster positive customer relations. • Quoting and Sales Support: Generate internal and external customer quotes for various channels, including e-commerce, rep groups, and sales reps. Provide support to Sales Managers and Rep Groups as needed. Assist Sales Managers with shipping, product tracking, availability, installations, and lead time follow-up. • Cross-functional Collaboration and Finance Team Assistance: Work closely with internal departments to meet customer needs, align with corporate directions,
  • F
    Office Manager
    FlexPost Inc
    Mar 2021 - Nov 2023 (2 years 9 months)
    Process Improvement & Change Management: Spearheaded process enhancements to improve operational efficiency and foster a culture of continuous improvement. Customer Service Excellence: Elevated customer satisfaction by streamlining service processes and enhancing overall service quality. Inventory Optimization: Managed purchasing operations, optimizing inventory control and reducing costs while ensuring supply chain efficiency. Strategic Sales Growth: Contributed to increased sales through targeted strategies, cross-departmental collaboration, and alignment with market demand. Cost Reduction Initiatives: Achieved cost savings by implementing process optimization strategies and leveraging strategic sourcing. Vendor Relationship Management: D
  • Evoqua Water Technologies
    Engineering Parts Control Specialist
    Evoqua Water Technologies
    Nov 2020 - Jan 2021 (3 months)
    Successfully exported and analyzed project data from SAP into Excel, providing detailed insights that supported the successful completion of four projects through data-driven decision-making. Organized and categorized project information by status, streamlining tracking, reporting, and overall project management processes. Generated delivery tickets and processed goods receipts to ensure accurate inventory management and procurement documentation. Performed precise data entry tasks, maintaining records in the Electronic Data Management System (EDMS) to ensure project information remained accurate and up-to-date. Collaborated with cross-functional teams to resolve issues related to missing, delayed, or misused products in production, address
  • T
    Material Handler
    Tubelite
    Jan 2020 - May 2020 (5 months)
    Managed inventory processes, including cycle counting, shipping, and receiving, to ensure accurate tracking, efficient operations, and timely fulfillment of orders. - Covid
  • C
    Preventative Maintenance Work Order Manager
    CWC Textron
    Feb 2019 - Sep 2019 (8 months)
    Managed and maintained orders related to Electrical, Mill Work, Oil, Maintenance Repair, and Mechanical Works trades, ensuring the timely execution and coordination of maintenance activities. Oversaw the scheduling and tracking of preventative maintenance work orders, achieving 100% compliance with established maintenance schedules and minimizing downtime across all trades. Delivered weekly resource allocation reports, optimizing manpower usage and increasing operational efficiency by 15%. Additionally, created and implemented process changes to optimize workflows and improve operational efficiency, analyzing existing procedures and introducing improvements that reduced operational bottlenecks and enhanced productivity. Developed and manage
  • C
    Office Assistant
    Clifford Buck Construction Company Inc
    Feb 2018 - Nov 2018 (10 months)
    Oversaw construction payroll and managed the processing of end-of-construction documentation, ensuring accuracy and compliance with project specifications and regulatory requirements. Verified, completed, and processed weekly payroll, ensuring timely employee compensation in strict adherence to company policies. Created and maintained Work-in-Process (WIP) reports to track project progress, aligning with established timelines and supporting effective project management. Additionally, requested, received, and managed End/Close-Out documents for construction project completion, ensuring thorough documentation and full adherence to project requirements for accurate and seamless project closure.
  • Bmc
    Customer Service/Data Entry
    Bmc
    Dec 2017 - Feb 2018 (3 months)
    Managed the numbering, filing, sorting, and retrieval of both electronically stored and hard copy documentation produced by technical teams, projects, or departments, ensuring timely, accurate, and efficient document management. Interpreted and analyzed technical problems and issues in engineering drawings and construction project documents, utilizing specialized software and blueprints to provide effective solutions. Verified the accuracy and completeness of documents, ensuring consistency and compliance with project standards and specifications. Applied software tools to interpret construction drawings and blueprints, enhancing understanding and facilitating smooth project execution. Additionally, verified blueprint documents to ensure co
  • G
    Engineering Administrative Assistant
    Garrison Dental Solutions
    Nov 2017 - Feb 2018 (4 months)
    Developed and maintained production and maintenance flowcharts to optimize operational processes and improve overall efficiency. Edited and updated engineering drawings in SolidWorks, ensuring precision and alignment with project specifications. Leveraged software tools to interpret and understand construction drawings and blueprints, supporting effective project planning and execution. Verified the accuracy and completeness of all documentation, ensuring consistency, compliance with industry standards, and alignment with project requirements. This comprehensive approach enhanced process optimization and ensured the timely and precise execution of projects.
  • M
    Administrative Assistant
    Michigan Rehabilitation Association
    Feb 2016 - Sep 2017 (1 year 8 months)
    Developed and maintained a comprehensive customer inquiry log to track and address client needs efficiently. Administered job readiness assessments and provided detailed reports of findings to counselors to support career planning. Provided administrative support as an Office Assistant, ensuring smooth day-to-day operations and effective communication.
  • M
    Administrative Assistant
    Michigan Rehabilitation Association
    Oct 2015 - Feb 2016 (5 months)
    Developed and maintained a comprehensive customer inquiry log to track and address client needs efficiently. Administered job readiness assessments and provided detailed reports of findings to counselors to support career planning. Provided administrative support as an Office Assistant, ensuring smooth day-to-day operations and effective communication.
  • A
    Human Resources Coordinator
    Arcadia Home Care Staffing
    Sep 2015 - Nov 2017 (2 years 3 months)
    Organized, scheduled, and managed monthly Senior Living Learning and Career events to drive engagement and outreach. Oversaw recruitment efforts, including handling pre-employment and new hire paperwork, and conducted training for new employees on company policies and procedures. Maintained comprehensive and up-to-date employee files, assisted with scheduling, and managed all employee hours to ensure accurate payroll processing.
  • A
    Caregiver Coordinator
    Arcadia Home Care Staffing
    Nov 2014 - Sep 2015 (11 months)
    Organized, scheduled, and managed monthly Senior Living Learning and Career events to drive engagement and outreach. Oversaw recruitment efforts, including handling pre-employment and new hire paperwork, and conducted training for new employees on company policies and procedures. Maintained comprehensive and up-to-date employee files, assisted with scheduling, and managed all employee hours to ensure accurate payroll processing.
  • S
    Office Manager
    Stepping Stones Education Systems Inc
    Dec 2012 - Apr 2013 (5 months)
    Accounts Payable & Receivable Management: Efficiently maintained and processed accounts payable and receivable, ensuring timely payments and collections while keeping detailed records to support financial operations. Student Recruitment & Assistance: Recruited students and provided guidance on funding opportunities, ensuring they were informed and prepared to pursue educational programs. Funding Acquisition & Program Management: Actively sought and secured funding for students through various programs, including MiWorks, to support their educational goals. State Education Files Management: Maintained and updated state education files in compliance with regulatory requirements, ensuring accurate and organized documentation for reporting and
  • E
    Administrative Assistant
    EM Design Solutions
    Oct 2011 - Nov 2011 (2 months)
    Contributed to the development and implementation of ISO Standard Operating Procedures (SOPs), ensuring compliance with quality management standards and enhancing operational efficiency.
  • C
    Computer Lab Assistant
    Community enCompass
    Feb 2011 - Apr 2012 (1 year 3 months)
    Welcomed and directed visitors, providing personalized assistance with computer use, homework, and online class navigation to support their educational and technical needs. Assisted individuals with job search skills and resume creation, fostering career development. Tracked grant information to ensure accurate reporting and secure funding for programs and initiatives
  • S
    Receptionist/Accounts Payable Assistant
    Staffing Inc
    Nov 2007 - Feb 2012 (4 years 4 months)
    Managed multi-line phone systems by directing calls and maintaining voicemail inboxes to ensure efficient communication. Welcomed and directed visitors, delivering professional front-desk support. Oversaw file and inventory management to maintain organizational accuracy. Performed data entry tasks with precision and handled incoming and outgoing mail, including sorting and distribution, to support seamless office operations.
  • Michigan Works Association
    Customer Support
    Michigan Works Association
    May 2007 - Sep 2007 (5 months)
    Directed customers to appropriate departments, ensuring excellent service and efficient resolution of inquiries. Maintained and coordinated appointment calendars to optimize scheduling. Managed files and performed accurate data entry to support organizational needs. Utilized Microsoft Word, Excel, PowerPoint, and Access daily for document creation, analysis, and presentations. Updated and enhanced documents by recreating and refining content to maintain accuracy and professionalism
  • Rite Aid
    Pharmacy Technician
    Rite Aid
    Feb 2002 - Mar 2006 (4 years 2 months)
    Verified and confirmed insurance eligibility to ensure accurate billing and coverage. Established and maintained detailed patient profiles to support seamless service delivery. Ensured proper storage and security conditions for medications in compliance with regulatory standards. Managed inventory using computer systems and spreadsheets, maintaining accuracy and efficiency. Oversaw the shipping and receiving of medications and supplies to meet operational and patient needs.
Education verified_user 0% verified
  • R
    Certificate, Medical Assistant
    Ross Medical Education CenterRoosevelt Park
    Jan 2009 - Jan 2010 (1 year 1 month)
  • R
    Certificate, Medical/Clinical Assistant
    Ross Education
    Jan 2008 - Current (18 years 10 months)
  • W
    Certificate, Career Fundimentals & Computer Training
    White Lake Business Industry
    Jan 2006
  • N
    Certificate, Marketing
    Newaygo county career tech
    Jan 1994 - Jan 1995 (1 year 1 month)
  • N
    Certificate, Marketing
    Newaygo Country Career Tech
    Jan 1993 - Jan 1996 (3 years 1 month)
  • M
    Diploma, General Studies, Marketing, & Accounting
    Montague High School
    Jan 1992 - Jan 1996 (4 years 1 month)