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Mónica Zelaya

About

Detail

Customer Support Specialist, Virtual Assistant and Content Creator
Francisco Morazán Department, Honduras
Contact Mónica regarding: 
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Full-time jobs

Timeline

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school
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Résumé

Jobs verified_user 0% verified
  • TOMS
    Customer Support Specialist - Footwear Retail
    TOMS
    Nov 2024 - Jul 2025 (9 months)
    Provided personalized customer service in a busy shoe retail setting, assisting with product inquiries and ensuring smooth transactions.Client-Facing Role: Provides direct assistance to customers in-store or online, ensuring a positive shopping experienceSales Support: Promotes products, handles transactions, and encourages participation in loyalty programsAdaptable: Handles peak hours, seasonal promotions, and changing customer needs with professionalism
  • Humana
    Health Care Advocate
    Humana
    Oct 2022 - Mar 2024 (1 year 6 months)
    Assisted policyholders by answering questions, resolving issues, and guiding them through processes related to their medical insurance plans.Policy Expertise: Understands and explains coverage details, benefits, exclusions, and claims proceduresTech-Savvy: Uses CRM systems (Salesforce), insurance databases, and call center tools efficientlCompliance-Oriented: Adheres to privacy regulations (e.g., HIPAA) and company protocols
  • Xfinity
    Technical Support
    Xfinity
    Oct 2021 - Jun 2022 (9 months)
    Was a tech-savvy support specialist experienced in resolving customer issues with TV, internet, and phone services. Provide clear guidance and efficient, empathetic troubleshooting.Customer-Facing Role: Interacts directly with clients via phone, chat, or email to resolve service issuesProblem Solver: Diagnoses and troubleshoots hardware, software, and connectivity problemsTech-Savvy: Familiar with routers, modems, set-top boxes, and remote diagnostic tools
Education verified_user 0% verified
  • UNITEC
    Marketing and International Business
    UNITEC
    Jan 2024 - Current (2 years 7 months)