Monica Pulido Driving Sales Success: Strategically Connecting Solutions with

Business Development Manager

Fluence

Jun 2025 - Current (1 year 5 months)

As a Business Development Manager, I lead and coach a team of Business Development Representatives (BDRs) to consistently exceed daily, weekly, and monthly KPIs, including calls, meetings set, show rates, and pipeline contribution. I collaborate directly with the CEO on team training, performance reporting, and strategic initiatives aimed at driving revenue growth. My responsibilities include implementing structured onboarding, coaching, and performance development plans tailored to individual representative growth. I conduct regular call reviews and live coaching sessions to enhance script delivery, objection handling, and sales confidence. Additionally, I optimize outreach processes, including call cadences, email templates, and lead segm

Business Development Representative

Fluence

Mar 2025 - Jul 2025 (5 months)

• Identify and generate new business opportunities through strategic prospecting and outreach.
• Conduct market research to discover potential clients and understand industry trends.
• Initiate contact with prospects through cold calls, emails, and social media engagement.
• Qualify leads by assessing their business needs and alignment with our products/services.
• Develop and maintain strong relationships with potential clients through consistent follow-ups.
• Collaborate with the sales and marketing teams to refine lead generation strategies.
• Schedule meetings or demos between qualified prospects and senior sales representatives.
• Maintain accurate records of prospect interactions in the

Customer Relationship Management Specialist

Fluence

Mar 2025 - Current (1 year 8 months)

As a Customer Relationship Management Specialist, I design, build, and maintain CRM workflows, automations, scoring rules, and assignment logic to enhance customer interactions and operational efficiency. I configure and customize Zoho CRM modules, fields, layouts, dashboards, and permissions to meet the specific needs of the organization. My role involves integrating Zoho with external tools such as Aircall, Zapier, calendars, and marketing platforms, ensuring seamless data flow and functionality. I troubleshoot system inconsistencies, stale workflows, and sync issues to maintain optimal performance. Additionally, I build real-time reporting dashboards that provide leadership with visibility into KPIs, pipeline velocity, rep performance, a

Tesla Advisor

Tesla

Aug 2024 - Mar 2025 (8 months)

As a Tesla Advisor, I excelled in creating a welcoming atmosphere for walk-in guests, ensuring effective conversations that fostered customer engagement. I excited and educated prospective customers about Tesla's innovative product offerings through various channels, helping to build and maintain a robust sales pipeline by collecting customer information and facilitating test drives for potential buyers. My commitment to exceptional customer service was evident throughout the sales cycle, from customer education and vehicle preparation to document completion. I actively contributed to achieving monthly sales and delivery goals, consistently meeting and exceeding individual sales and KPI targets, and regularly leading in the region. My exper

Tesla Advisor

Tesla

Aug 2024 - Mar 2025 (8 months)

As a Tesla Advisor, I greeted and engaged walk-in guests, creating a welcoming atmosphere for effective conversations. I excited and educated prospective customers through various channels about Tesla's product offerings, helping to build and maintain a robust sales pipeline by collecting customer information and facilitating test drives for potential buyers. I provided exceptional customer service throughout the sales cycle, including customer education, vehicle preparation, and document completion. Actively contributing to the achievement of monthly sales and delivery goals, I consistently met and exceeded individual sales and KPI targets, regularly leading in the region. I demonstrated expertise in Tesla's products and services, staying

Sales Lead

Enchanted Fairies

Jul 2023 - Jul 2024 (1 year 1 month)

As a Sales Lead, I established, developed, and maintained positive client relationships, ensuring a seamless experience throughout the sales process. I effectively moved all prospects to the appropriate stage of the pipeline via Infusionsoft, maintaining a clear, up-to-date, and accurate Mission's Portrait pipeline in IS. I documented all interactions with Enchanted Fairies clients and educated prospects on our products from an expert perspective, leveraging both internal and external resources to stay informed about our offerings and industry trends. Collaborating closely with the Sales Trainer, Lead Portrait Consultant, and Director of Sales, I formulated innovative strategies to best serve our clients, consistently achieving a weekly sal

Store Lead

Rebag

Aug 2020 - Jul 2023 (3 years)

As Store Lead, I played a pivotal role in managing staff scheduling, payroll, and overall store operations, ensuring a smooth and efficient workflow. I successfully managed a portfolio of high-profile luxury brand accounts, including Louis Vuitton, Dior, Hermès, Chanel, and Prada, consistently exceeding sales goals and KPIs by an impressive average of 20%. My responsibilities included overseeing stock operations and managing online purchase orders, which ensured seamless inventory control. I actively participated in advanced product knowledge and fashion trend training sessions to stay ahead in the industry. Additionally, I leveraged my expertise in Zendesk,

Monica Pulido

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Monica Pulido

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