Monica Martínez

Monica Martínez

About

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Bogotá, Colombia
Contact Monica regarding: 
Flexible work

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Résumé

Jobs verified_user 0% verified
  • Virtual Practice Partners
    Virtual assistant public Remote experience
    Virtual Practice Partners
    Apr 2026 - Current (7 months)
    Provide administrative and scheduling support for a healthcare account, following established processes and quality standards with strong attention to detail.
    Maintain accurate account documentation and records in internal systems while communicating proactively with supervisors and team members.
    Participate in meetings, training, and coaching sessions to support consistent operational performance.
  • I
    MEDICAL INTERPRETER
    ICC BPO | REMOTE
    Sep 2024 - May 2025 (9 months)
    Facilitate communication by interpreting live conversations for clients in various sectors, such as legal, medical, and governmental agencies, adhere to the RID Code of Professional Conduct, demonstrate linguistic competence in the relevant languages, use good customer service and communication skills, understand and use appropriate protocols and terminology in relevant settings, provide clarification and cultural brokering as needed, demonstrate commitment to cultural sensitivity, and work effectively in a diverse environment. .
  • I
    Team Lead - Operation
    Intouch CX
    Apr 2023 - Sep 2024 (1 year 6 months)
    As Team Lead - Operation, I managed operational activities, ensuring accurate planning and reporting. I provided guidance to team leaders and customer service representatives on daily task execution, maintaining stable Key Performance Indicators (KPIs) and service levels while adhering to corporate client guidelines and information security standards. I directed the operational agenda for recruitment, hiring, training, and coaching to facilitate smooth and effective operations that resulted in stable performance, exceeding quality targets. Developed and implemented a new training program for new hires, resulting in a 15% increase in productivity. Additionally, I utilized Google Workspace for all communications and procedural documentation,
  • I
    Customer Service representative
    Intouch CX
    Mar 2022 - Apr 2023 (1 year 2 months)
    Assisted customers with account setup, troubleshooting, and product inquiries. Maintained detailed records of customer interactions in Salesforce. Processed refunds, exchanges, and warranty claims efficiently.
  • Atento Colombia
    Customer service representative
    Atento Colombia
    Mar 2020 - Nov 2021 (1 year 9 months)
    Provide customer support for finance product users applying all the regulations in place to ensure privacy of information.
Education verified_user 0% verified
  • C
    Administration Management
    CMIT - ALTA LANGUAGE SERVICES
    Nov 2024
  • B
    B-PRO SENA
    May 2023
  • Universidad el Bosque
    MAJOR IN LAW
    Universidad el Bosque
    Jul 2014 - Jul 2024 (10 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • E
    Personal asistant
    Empire va services
    May 2025 - Current (1 year 6 months)
    The Contractor agrees to provide the following services (“Services”) as a Virtual Assistant:
    ● Support for content production, including videos, reels, and shorts (upload coordination,
    basic editing notes, scheduling, etc.)
    ● Light administrative and operational support
    ● Online research, data entry, or document organization as requested
    ● Communication support via email, messaging platforms, or project management tools
    ● Time tracking and reporting using Clockify with detailed descriptions for each time entry
    Additional tasks may be added upon mutual agreement between the Parties.