M
Monica Izurieta
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Guadalajara, Jalisco, Mexico
Contact Monica regarding:
work
Full-time jobs
Résumé
Jobs
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- KVirtual AssistantKing ContractingDec 2023 - Mar 2026 (2 years 4 months)Coordinated the full lifecycle of roofing claims by scheduling appointments with adjusters and maintaining constant communication with insurance carriers to expedite approvals. Acted as the primary point of contact for homeowners, providing detailed follow-ups and ensuring a seamless experience throughout the restoration process. Developed comprehensive weekly payroll reports, tracking individual agent sales performance and reconciling completed and return invoices. Conducted monthly audits of subcontractor and worker insurance policies to ensure all coverage was active, up-to-date, and met company standards. Managed the recruitment funnel via Indeed, including resume screening and conducting initial phone screenings to schedule interviews
Sales RepresentativeTalent From BajaMar 2021 - Dec 2023 (2 years 10 months)Maintained a high volume of activity including 80+ daily outreach activities across phone, email and social media. Manage email campaigns utilizing personalization and dynamic content strategies to deliver targeted messaging to diverse audience segments. Supported senior sales representatives in prospecting efforts, gathering competitive intelligence and creating follow-up materials that contributed to key client wins. Frequently trained new recruits, providing guidance on systems and processes. Managed a pipeline of over 100 leads using CRM software like Salesforce or HubSpot.- Collections SpecialistAT&TFeb 2020 - Mar 2021 (1 year 2 months)Provide customers information about the financial status of their accounts. Consistently do follow ups on the accounts that were already on collections. Handled Supervisor Calls, addressing escalated customer concerns with professionalism. Make payment plans for the costumers, negotiated their payments, charges and fees. Expert in utilizing ACSR CRM for accurate customer follow-up and data management. Handle customer account and their bills. Handle negotiations and speak with different collection agencies.
- Billing SpecialistBeliveoSep 2015 - Aug 2020 (5 years)Provided customer service for Comcast, assisting with billing inquiries and resolving issues. Consistently upsold services for Cable, Internet, and phone, averaging 5 sales per day. Handled Supervisor Calls, addressing escalated customer concerns with professionalism. Trained new recruits on processes and best practices, ensuring smooth onboarding. Expert in utilizing ACSR CRM for accurate customer follow-up and data management. Achieved top seller status, recognized for outstanding performance in sales.
Education
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- PPower PointJan 2026 - Current (10 months)
- Bachelors in MarketingUniversidad Tec MilenioJan 2015 - Jan 2019 (4 years 1 month)
- EExcelJan 2026 - Current (10 months)
- High SchoolUniversidad del Valle de MéxicoJan 2012 - Jan 2015 (3 years 1 month)
- WWordJan 2026 - Current (10 months)
Projects (professional or personal)
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- LMedical translatorLanguage Line SolutionApr 2024 - May 2025 (1 year 2 months)