Monicah Kasamba
About
Detail
I help companies solve hiring challenges by finding and engaging hard to find talent through strategic sourcing and personalized outreach!
Kenya
Résumé
Jobs
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- 3Talent Sourcer3Thirty3 PeopleJul 2026 - Current (4 months)
- ZTalent SourcerZengemsJan 2024 - Mar 2026 (2 years 3 months)• Sourced and shortlisted 30–50 candidates weekly for e-commerce roles, including Customer Support, Copywriters, Graphic designer, Virtual assistant and Video Editors.
• Leveraged Upwork, LinkedIn, and DTC communities to identify high-quality active and passive candidates
• Conducted proactive sourcing in Slack groups and Twitter (X) to expand candidate reach beyond traditional platforms
• Built and maintained a pipeline of 200+ pre-qualified candidates for ongoing hiring needs
• Pre-screened candidates to assess communication skills, experience, and alignment with brand voice
• Delivered 20–30 qualified candidates per role within 5–7 days, improving hiring turnaround time
• Achieved 60 - 70% outreach response - ECustomer Service RepresentativeE-Commerce NationJan 2024 - Jul 2024 (7 months)• Managed customer inquiries via email, chat, and phone regarding orders, deliveries, refunds, and product information
• Resolved issues related to delayed shipments, damaged items, and incorrect orders with a focus on quick resolution and customer satisfaction
• Coordinated with logistics, warehouse, and payment teams to ensure accurate order fulfillment
• Processed returns, exchanges, and refunds in line with company policies
• Maintained accurate records of customer interactions using CRM tools
• Supported customers through the full purchase journey to improve retention and trust 
Virtual AssistantSelf EmployedMar 2023 - Jan 2024 (11 months)• Managed calendars and scheduled meetings across multiple time zones for international clients
• Handled email management, responding to inquiries and organizing inboxes efficiently
• Conducted online research to support business, travel, and operational decisions
• Performed data entry and maintained accurate records using spreadsheets and digital tools
• Coordinated appointments, follow-ups, and task tracking to ensure timely delivery
• Assisted with document preparation, formatting, and reporting tasks
• Supported general administrative and client communication needs remotely
• Helped maintain workflow organization and task prioritization for clients- Freelance Talent SourcerFreelancer- Self employedSep 2022 - Current (4 years 2 months)• Source and engage passive candidates using LinkedIn, Boolean search, and Google X-Ray techniques.
• Build talent pipelines for Sales, Customer Success, Operations, Recruiting, and Product roles.
• Conduct market mapping and competitor talent research to identify high-potential candidates.
• Create targeted outreach and personalized candidate messaging templates.
• Screen candidate profiles against hiring requirements and present qualified shortlists.
• Track sourcing metrics including response rates, pipeline conversion, and candidate engagement.
Education
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- Certificate of Virtual AssistantalxApr 2025 - May 2025 (2 months)Virtual Assistance
- Bachelor of Business Administration, Procurement and Logistics ManagementMultimedia University