Information Science, Library, and Archival Studies professional with bilingual proficiency (English C1) and proven experience in coordinating, managing, and monitoring processes and projects focused on document management and customer service at both national and international levels. Skilled in stakeholder engagement, resolution of inquiries and service requests (PQRS), communication strategies, process documentation, data management systems, data collection and analysis, and workflow optimization. Experienced in developing marketing strategies, copywriting, community management, SEO positioning, corporate event planning, and preparing reports for trend and behavior analysis to support business growth. Proficient in advanced tools such as Excel, Access, Power BI, Tableau, CRM (Salesforce), Visio, SharePoint, Asana, Cloud Campaign, Hyport, HubSpot, Google Sheets, Qlik, and Sony Software (PDZ, MAM, PAM).
