Mónica Gisell Erazo Perdomo
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Cortés Department, Honduras
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Flexible work
Starting at
USD4/hour
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Résumé
Jobs
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- WCustomer service expertWalmart - ItelMar 2023 - Jun 2025 (2 years 4 months)• Provided high-quality customer support in a fast paced contact center • Resolved client inquiries efficiently and professionally • Mentored new hires by providing production guidance and support. • Served as floor support to manage workflow and queue efficiency.
Administrative AssistanceMountView AcademyJul 2022 - Jan 2023 (7 months)• Coordinated school communication and scheduling. • Provided support to teachers and students. • Assisted with inventory, documents, and basic financial tasks.- BCustomer service expertBack-Office - KM2Feb 2021 - Jun 2022 (1 year 5 months)• Delivered support in both front-line customer service and back-office tasks.
- GAdministrative-Legal AssistanceGarcía y Bodan – Legal OfficeNov 2019 - Feb 2020 (4 months)• Managed scheduling, communication, and document handling. • Assisted with office organization and client support. • Provided administrative and legal assistance to attorneys by preparing and organizing legal documents. • Assisted in scheduling client meetings and legal consultations. • Managed and filed confidential case files, contracts, and supporting evidence. • Conducted follow-up communication with clients regarding documentation and case status. • Translated legal documents between Spanish and English. • Maintained updated case notes and supported attorneys with legal research. • Helped prepare clients for interviews and submitted supporting materials to meet requirements. • Additionally, leveraged skills
Education
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- UBachelor ´s Degree in LawsUniversidad Cristiana Nuevo Milenio UCEMNJan 2025 - Sep 2025 (9 months)
- High School DiplomaWisdom AcademyJan 2013 - Nov 2014 (1 year 11 months)
Projects (professional or personal)
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- DAdministrative AssistanceDistribuidora NovilloJan 2015 - Apr 2016 (1 year 4 months)As an Administrative Assistant, I was responsible for drafting emails and letters to facilitate effective communication within the office. I organized schedules and calendars to ensure efficient time management and prepared reports and presentations to support various projects. My role also included data entry and providing spreadsheet assistance, which contributed to the overall productivity of the team. Additionally, I coordinated office communication by taking meeting notes and ensuring that all relevant information was disseminated effectively. I also managed the agenda and handled email correspondence, which streamlined our operations. While bookkeeping and accounting tasks were not my primary responsibilities, I provided support to of