M

Mondli Galawe

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Telesales Agent at Vumatel
Gauteng, South Africa

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school
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Résumé

Jobs verified_user 0% verified
  • TTK Surveillance
    Business Development Specialist
    TTK Surveillance
    Aug 2023 - Current (3 years 3 months)
    old calling
    Organizing meetings ( schedule)
    Creating quotes
    Data capturing
    Processing quotes
    Generating new business
    Research
    administrating
    Maintained proficiency in sales techniques to achieve revenue goals.
    Proficient at computer dialling and computer software.
    Gave information about available products and services including membership details and purchase advantages.
    Contributed to team efforts by successfully accomplishing £[Number] in daily sales goals.
    Helped new telemarketers learn best practices, communication strategies and performance standards.
    Made appointments with interested customers according to schedule availability.
    Handled and quickly resolved customer
  • TTK Surveillance
    Business Development Consultant
    TTK Surveillance
    Aug 2023 - Mar 2024 (8 months)
    Cold calling, Scheduling and organizing meetings. Creating quotes, Generating new business. Conducting research, Administration, Sales follow-up, Client contract negotiations, Sales pipeline management. Made high volume of calls. Provide technical support. Products’ system ( camera, metal detector, facial recognition, control terminals, motion detection)Security hardware
  • Vumatel
    Telesales Agent
    Vumatel
    Sep 2020 - Apr 2023 (2 years 8 months)
  • V
    Telesales Consultant
    Vumatel Johannesburg
    Sep 2020 - Jul 2023 (2 years 11 months)
    Working with cold and hot lead calls to improve day to day sales operations. Handling 100 of outbound and inbound calls per day for both B2B and consumers. Cold calling prospective leads to generate sales. Handling inbound calls and cross selling or upsell. Conducts needs analysis to identify customer needs and provide solutions to customers. Handle objection handling. Promote and market Vumatel products (fiber) Capture customer’s information and add relevant notes onto system. Work towards achieving sales targets.
  • A
    Agent
    Altron Bytes
    Mar 2016 - Nov 2019 (3 years 9 months)
    Receive calls from customers, listen to their complaints and try to resolve and retain the customer. Handle upgrades. Cold calling. Provide customer care. Process transactions. General administration
  • Merchants
    Customer Care Representative
    Merchants
    Jan 2011 - Dec 2015 (5 years)
    Receive calls from customer with queries, complaints, prepaid and later post-paid. Resolve queries. Data issues. Ensure quality of calls as per SLA. Problem solving. Product knowledge of services and products to assist with customer queries. General administration
Education verified_user 0% verified
  • Udemy
    Sales Funnel, Email Marketing system guide & First Steps into Selling smarter
    Udemy
    Jan 2021 - Dec 2021 (1 year)
  • SIR
    High School Diploma
    SIR
    Jan 2009 - Dec 2009 (1 year)
  • B
    Project Management
    BEE Empowered