M

Molly Diamond

About

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London, England, United Kingdom

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • C
    Customer Success & Partnerships Manager
    COLLABSTR
    Mar 2025 - Current (1 year 7 months)
    • Drive client growth, retention and platform adoption through strategic partnership management.
    • Lead executive relationship management, onboarding, negotiation and renewal of high-value SaaS contracts.
    • Identify expansion opportunities and deliver data-led recommendations that increase spend and performance.
    • Partner cross-functionally with Product, Engineering, Sales and Operations to enhance client experience.
    • Build long-term partnerships that drive customer satisfaction, expansion and platform advocacy.
  • C
    Account Manager
    COLLABSTR
    Mar 2025 - Dec 2025 (10 months)
    • Managed a portfolio of key accounts and influencer marketing campaigns across multiple industries.
    • Identified upsell opportunities and grew accounts through strategic recommendations and data-driven insights.
    • Built strong relationships with brands and agencies, ensuring successful campaign delivery and renewals.
    • Acted as the primary point of contact, aligning client goals with platform capabilities and best practices.
  • C
    Influencer Campaign Manager
    CoHort
    Aug 2024 - Mar 2025 (8 months)
    • Led influencer marketing and UGC campaigns for US & European government and brand clients.
    • Developed and executed social media strategies for Cohort's owned channels, driving engagement and brand awareness.
    • Managed influencer activations and campaign strategy for Metrolink, Caltrain and other public sector projects.
    • Oversaw community and influencer campaigns for Ecosia, driving high-impact, eco-conscious storytelling.
    • Led multi-platform content distribution across Tik Tok, Meta and Pinterest.
    • Collaborated with internal teams to refine messaging, creative direction and campaign performance.
    Contract role - project based.
  • Tribe
    Customer Success Manager
    Tribe
    May 2023 - Nov 2024 (1 year 7 months)
    • Managed 20+ accounts and 30+ UGC/influencer campaigns quarterly, driving a £200k revenue uplift with a 15% increase in client spend per quarter.
    • Achieved £220k in upsells and grew a key account to over £1M in total client spend.
    • Led targeted campaigns for brands including Sony, Unilever, and others, boosting client satisfaction by 20% and securing contract renewals.
    • Conducted QBRs/EBRs and strategic reviews to align on goals, report performance, and identify growth opportunities.
    • Managed SaaS contracts and renewals from £10k to £50k+, negotiating terms and tailoring solutions.
    • Achieved an 88% retention rate through strong relationships, influencer partnerships, and PR strategies.
    • Increased TRIBE c
  • Future plc
    Account Manager
    Future plc
    Nov 2022 - May 2023 (7 months)
    • Led client campaigns from brief to execution, including media planning, timelines, and asset management.
    • Managed agency relationships with Merkle, Dentsu, The Croc and The Marketing Practice.
    • Nurtured client relationships, drove organic growth and identified new business opportunities.
    • Collaborated with Campaign Managers to develop media plans and optimise campaign performance.
    • Oversaw email, display and demand gen campaigns for clients including Adobe, Salesforce, JP Morgan, Barracuda and Cisco.
  • P
    Commercial Account Manager
    PICKSTAR
    May 2022 - May 2023 (1 year 1 month)
    • Managed key accounts and drove revenue growth through upselling, cross-selling and retention strategies.
    • Maintained strong client relationships, ensuring high satisfaction and long-term value.
    • Analysed performance data to identify growth opportunities and optimise account value.
  • P
    Client Engagement Manager
    PICKSTAR
    May 2021 - May 2022 (1 year 1 month)
    • Built and maintained talent and client relationships, identifying key stakeholders and engagement opportunities.
    • Managed all inbound and outbound inquiries ensuring high client satisfaction.
    • End-to-end management of B2B and B2C campaigns, from onboarding to delivery and performance analysis.
    • Increased TRIBE client spend by 15% quarter over quarter through strategic upselling and account growth initiatives.
  • nhs
    Clinical Coordinator
    nhs
    May 2020 - May 2021 (1 year 1 month)
  • T
    Marketing Account Executive
    TEMBO LTD
    Feb 2019 - May 2020 (1 year 4 months)
  • M
    E-commerce Assistant
    MARIE-CHANTAL
    Jul 2018 - Feb 2019 (8 months)
  • WeddingWire
    Sales & Marketing Executive
    WeddingWire
    Jul 2016 - Jul 2018 (2 years 1 month)
Education verified_user 0% verified
  • University of Westminster
    Bachelor of Art and Design
    University of Westminster
    Sep 2013 - May 2016 (2 years 9 months)