Moises Rivera

Moises Rivera

About

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Founder at PROVEAR- Organization of Venezuelan Professionals in Argentina
Bradenton, Florida, United States
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Timeline

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Résumé

Jobs verified_user 0% verified
  • CXC Global
    Global Operations Manager
    CXC Global
    Oct 2025 - Current (9 months)
  • Social Learning
    Academy Deployment Leader LATAM- External Consultant
    Social Learning
    Jun 2021 - Oct 2025 (4 years 5 months)
    Promote and implement academic models in LATAM through BPM developing digital transformation in order to meet the objectives of Social Learning with agile and accompanying methodologies to continue building the #edtech that we all want. Implementation of omnichannel strategies and construction of Systems workflows. Develop and increase NPS through the evaluation of Student Experiencie and Student Centricy.
  • Ispra SA
    Consultant of Quality Management Systems
    Ispra SA
    Feb 2020 - Dec 2022 (2 years 11 months)
    Orientation and project leader for the implementation of Standard 39001 of the Road Safety Management System. Optimization of quality processes and improvement.
  • Teclab Instituto Técnico Superior
    Head of Student Success
    Teclab Instituto Técnico Superior
    Nov 2019 - Jun 2021 (1 year 8 months)
    Coordinate, control and supervise the academic progress of our students, the accompaniment of their student flow, the quality of service and the student experience, thus guaranteeing the quality of the student's graduate and the success of their personal purposes.
  • PROVEAR Organization of Venezuelan Professionals in Argentina
    Founder
    PROVEAR Organization of Venezuelan Professionals in Argentina
    Feb 2019 - Current (7 years 5 months)
    Coordinate and create strategic plans for the socioeconomic integration of migrant professionals, refugees and asylum seekers, as well as the defense of their human rights in accordance with their duties within the axes of forced migration.
  • Teclab Instituto Técnico Superior
    Services Coordinator
    Teclab Instituto Técnico Superior
    Dec 2018 - Nov 2019 (1 year)
    Coordinate student management and self-management tasks developing digital quality of service strategies through AI tools, as well as ensuring that the student experience is optimal for its persistence.
  • Italbank International
    External Consultant
    Italbank International
    Apr 2015 - Jan 2017 (1 year 10 months)
    Advice related to Customer Service and related communications to customers, based on customer focus and process-based approach for continuous improvement processes. Control and monitoring of new business strategies and performance. Design and structuring of the SAlesforce CRM workflow
  • Organización Italcambio
    Customer Services Manager
    Organización Italcambio
    Dec 2013 - Oct 2016 (2 years 11 months)
    Monitoring, treatment and control of customer satisfaction. Assessment of business expectations. Treatment of complaints. Monitoring indicators of efficiency, productivity and development. Monitoring of incidents and productive growth. Development of new projects. Workflow management advice. strategic planning, customer service in all group companies.
  • Organización Italcambio
    Quality Analyst Sr.
    Organización Italcambio
    Sep 2011 - Dec 2013 (2 years 4 months)
    Internal Quality Auditor. Application of the 19011 under the guidance of Quality ISO 9001: 2008. Opertunidad Creating Projects and Business Improvement. Creating Performance Indicators. Control, Monitoring and Verification Support Departments Products and Services. Staff Performance Evaluation and Analysis Propositions for Human Resource Management.
  • Organización Italcambio
    Senior Oficcer
    Organización Italcambio
    Aug 2008 - Sep 2011 (3 years 2 months)
    Opening and Closing Branch. Cuadre Accounting Office. Operating tabulated. Management of Foreign Exchange under the Exchange Control. Advice on trading, options on bonds performing stock market. Facilitator. Management buying and selling currencies. Supervision of staff. Compliance Officer. Internal Quality Auditor under ISO 9001: 2008
Education verified_user 0% verified
  • Esade
    Program Certificate, Emotional intelligence and Influence
    Esade
    Jan 2021 - Dec 2022 (2 years)
  • Coderhouse
    Customer Experience CX, Business, management, marketing and related disciplines
    Coderhouse
    Jan 2021 - Dec 2021 (1 year)
    Development of Experience Design methodologies, to apply them in effective strategies to generate loyalty and loyalty to customers. Manage the customer experience. Definition of Customers, realization of Customer and Employee Journey Map, construction of KPIs. Development and omnichannel strategy in care channels.
  • C
    B1, Portugues
    Camões Instituto da Cooperação e da Língua Portugal
    Jan 2020 - Dec 2020 (1 year)
    Intensive European Portuguese language course
  • Universidad Rafael Belloso Chacín
    Bachelor of Social Comunication, Audiovisual
    Universidad Rafael Belloso Chacín
    Jan 2008 - Dec 2011 (4 years)
    Establish my interests in the career promoting audiovisual projects and inserting new trends in audiovisual development. As well as the execution of communication in all areas of corporate performance
Projects (professional or personal) verified_user 0% verified