Functional Analyst / Application Support verified_user
Verified experience
Indra
Aug 2021 - Jul 2022 (1 year)
- Communicated with customer's tech providing support or business area for upsells.
- Documented business blueprints and designed functional plans, modeling business variables, table structures, and diagrams.
- Created, reviewed, and updated requirements for IT solutions and systems using Jira as a project management tool.
- Identified upsell opportunities and proposed similar features or upgrades to the client.
- Prepare mockups and present product demos and onboarding sessions for stakeholders and new team members.
- Developed high-level workflow and product documentation.
- Created tasks for the IT systems implementation, integration, and testing with the Development team.
- Provided functional and technical support for systems, using SQ