Mohammed Saeed

d

Project Implementation Strategist

dentalbase

Aug 2025 - Mar 2026 (8 months)

• Conducted outbound prospecting and outreach to dental practices to introduce AI-powered voice receptionist solutions. • Educated dental office owners and managers on the benefits of AI-driven patient communication and appointment management. • Identified client pain points and recommended customized implementation strategies to improve front-office efficiency. • Scheduled and coordinated product demonstrations between dental practices and sales consultants. • Managed the onboarding process for new clients, ensuring smooth implementation and adoption of AI receptionist technology. • Maintained accurate CRM records, tracked prospect interactions, and monitored pipeline progress

Customer Service Representative

IHerb

Aug 2024 - Aug 2025 (1 year 1 month)

• Provided multi-channel customer support for an international e-commerce platform • Assisted customers with orders, product information, and returns in a professional and efficient manner • Maintained top-tier satisfaction ratings and contributed to customer retention goals

B

Supervisor

Better Day Loans

Jul 2023 - Jul 2024 (1 year 1 month)

• Led a small team of loan officers, reviewed applications, and streamlined communication between clients and lenders to reduce approval time by 20%

B

Loan Officer

Better Day Loans

Jul 2022 - Jul 2023 (1 year 1 month)

• Assisted clients with personal and business loan applications, verifying documentation and ensuring regulatory compliance

Customer Service Representative

Vodafone UK

Jun 2020 - Jul 2022 (2 years 2 months)

• Supported UK-based customers with account inquiries, technical issues, and billing assistance • Delivered exceptional service while maintaining strong quality and compliance standards • Recognized for empathy, professionalism, and consistent customer satisfaction ratings

i

Operation Manager

iCall Outsourcing

May 2019 - May 2020 (1 year 1 month)

• Oversaw sales operations, performance analytics, and campaign strategies; optimized workflow to boost productivity and client satisfaction

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Telesales Team Lead

iCall Outsourcing

May 2018 - May 2019 (1 year 1 month)

• Supervised a telesales team, coached agents on communication and objection handling, and improved team conversion rates by 25%

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Telesales Representative

iCall Outsourcing

May 2017 - May 2018 (1 year 1 month)

• Sold solar programs to Canadian customers, managing leads and closing deals efficiently

Telesales Agent – Insurance Division

Onelink

Apr 2015 - Apr 2017 (2 years 1 month)

• Conducted outbound calls to promote and sell insurance products to potential clients • Built rapport with customers to identify needs and offer tailored solutions • Surpassed monthly sales targets and contributed to the team’s overall performance goals

Customer Service Representative

Vodafone Egypt

Jan 2013 - Mar 2015 (2 years 3 months)

• Provided high quality customer support through phone, ensuring customer satisfaction and timely issue resolution • Handled billing inquiries, complaints, and technical issues while maintaining company service standards • Consistently achieved top performance metrics in customer satisfaction and first-call resolution

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