Mohammed Ibrahim Awad

Professional Hearing Specialist

Audien Hearing

May 2025 - Apr 2026 (1 year)

• Meet with potential and existing clients at their preferred time through pre-scheduled video appointments. • Educate clients about maintaining and enhancing their hearing health and capabilities. • Guide clients and assist them in selecting the most effective and suitable treatments and devices for their hearing needs. • Support clients throughout their hearing journey and help them reach their listening goals. • Address all technical issues and ensure a clear hearing experience with their treatments and devices. • Retain prospective and existing clients by utilizing all return prevention techniques, preventing returns, overcoming their objections, concerns, and technical challenges. • Boost and maximize monthly revenues by promoting new

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Appointment setter and closer

Powerhouse Collection Agency

Feb 2024 - Jan 2025 (1 year)

• Contact debtors via cold calling to collect payments and arrange payment plans. • Negotiate payment terms and conditions with debtors to achieve mutually beneficial agreements. • Align legal procedures and follow-ups concerning overdue debts. • Identify weaknesses in debt recovery processes and suggest improvements to streamline operations. • Maintain clear and professional communication with debtors.

Chat support agent

Concentrix

Feb 2022 - Jan 2024 (2 years)

• Monitoring chat and email support channels to address and handle various queries and requests. • Responding to customers' inquiries with help in understanding various products. • Guiding customers in understanding the whole journey and through the entire process when placing an order. • Ensure and maintain high service levels and standards, with optimal customer experience by actively engaging with customers. • Providing accurate and knowledgeable responses to different questions regarding products' specifications, shipping, delivery, pricing, and availability. • Escalating to appropriate departments to resolve complex tickets and fulfill customers' needs or special requests.

Subject matter expert

Sutherland Global Services

Feb 2021 - Jan 2022 (1 year)

• Provide general knowledge and resources to support new hires and assist with various escalations. • Lead nesting teams and guide them during their probation period. • Assist new hires with regular materials and updates, ensuring content accuracy with their customers. • Coach and train new agents on enhancing Customer Interaction and delivering optimal guidance. • Demonstrate comprehensive knowledge of products and services with their competitive advantages through continuous improvement sessions. • Ensure quality standards are maintained in all cases.

Sales consultant, billing and retention agent

Sutherland Global Services

Feb 2021 - Jan 2022 (1 year)

• Handle inbound calls simultaneously across four telecom service lines (TV-Internet - Mobile service and cell phones - Landline). • Utilize over eight complex connected tools supported by a detailed and comprehensive knowledge base to address various cases across all services. • Respond to all customers' inquiries regarding billing and services, providing all necessary information, and recommend the best solutions and advice. • Assist customers with billing concerns to ensure their services remain active and keep them informed of any recent billing updates or changes. • Promote new services and products to prospective customers, highlighting all benefits tailored to their interests or needs. • Surpass diverse sales objectives across variou

Sales consultant and retention agent

NAOS MARKETING

Feb 2020 - Jan 2021 (1 year)

• Promote various products of two different businesses (Kito products, Online American store memberships) at the same time. • Retain clients with different concerns by advising them with the best solutions and offering the best deals for their products or memberships. • Respond to all customers' inquiries and provide comprehensive information, which encourages them to choose optimal products or deals based on their interests and needs. • Secure maximum prospective clients for memberships, subscriptions, or product purchases. • Report all potential clients' data and details daily.

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Founder and CEO

Educational game application startup (Lessonera)

Feb 2019 - Jan 2026 (7 years)

• Making key and major corporate decisions. • Defining the company's vision, mission, and culture. • Providing leadership to the executive team and staff. • Maintaining a positive and productive work environment. • Managing and overseeing the company's finances, including budgeting and financial stability. • Engaging with potential investors and recognized industry organizations, sharing updates on performance and strategic plans and initiatives. • Serving as the company's primary spokesperson, representing it publicly to the media and other external parties and entities. • Identifying, addressing, and managing potential risks to ensure long- term sustainability. • Spotting new opportunities and fostering innovation to foster growth and pro

Billing, tech. support and retention agent

UX Centers

Feb 2019 - Jan 2020 (1 year)

• Handle inbound calls simultaneously across four telecom service lines (TV-Internet - Mobile service and cell phones - Landline). • Utilize over twelve complex connected tools supported by a detailed and comprehensive knowledge base to address various cases across all services. • Respond to all customers' inquiries regarding billing, technical support, and services, providing all necessary information, and recommend the best solutions and advice. • Assist customers with billing concerns to ensure their services remain active and keep them informed of any recent billing updates or changes. • Resolve technical issues through comprehensive troubleshooting and advisory measures to prevent service disconnection. • Escalate technical tickets rel

Mohammed Ibrahim Awad

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