Mohammed Aftab Fazil Ahamed

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Head of Operations

Brainiacs Bee Tel Private Limited

Mar 2020 - Aug 2024 (4 years 6 months)

• Partner with senior management and the executive team to develop and refine business strategies. • Formulate and implement policies aligning with strategic objectives, enhancing process efficiency and standards. • Oversee customer service operations, focusing on strategies to improve customer retention. • Manage project timelines, deliverables, and budgets with precision. • Evaluate project risks and implement proactive resolutions. • Analyse operational performance and provided actionable recommendations for improvements. • Manage MIS, quality control, and auditing processes to ensure compliance and enhance operational effectiveness. • Develop and nurtured relationships with stakeholders, established a comprehensive client databa
Centre In charge/Placement Co-ordinator

Quess Corp Limited

Jul 2015 - Feb 2020 (4 years 8 months)

• Oversee and manage daily operations within the centre to ensure efficiency and effectiveness. • Facilitate and coordinate team activities to enhance collaboration and productivity. • Drive performance to meet and exceed organizational targets. • Manage and execute mobilization efforts for resources and personnel. • Develop and deliver training programs to enhance team skills and performance. • Maintain and nurture relationships with stakeholders and local entities to support business objectives. • Oversee and control budget allocation, ensuring effective use of financial resources and adherence to financial targets.

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Mohammed Aftab Fazil Ahamed

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