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mohammad raza
About
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Karnataka, India
Résumé
Jobs
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Technical Support Engineer (Integration Engineer)Xactly CorpJun 2024 - Current (2 years 1 month)Managed API integrations and data pipelines through iPaaS (Proprietary product Similar to Informatica, ensuring seamless data flow across multiple applications and platforms for enhanced business operations and reporting accuracy.Designed, developed, and deployed an internal Support Chatbot using the OpenAI Assistant API and Python scripting for Slack/web interface integration, applying prompt engineering to analyze and deliver solutions from internal KB articles.Troubleshot integration issues by analyzing audit logs, application trace logs, and using Shell automation scripts, identifying root causes and collaborating with cross-functional teams for resolution.Supported Sales Performance Management (SPM) solutions, optimizing data synchroni- Customer Support RepresentativeGoHighLevelOct 2023 - Jun 2024 (9 months)Provide technical support at GoHighLevel, specializing in CRM and marketing software for B2B clients.Utilise automate on builders to streamline tasks and enhance efficiencyManage an advanced website and funnel builder for hosting client websites.Proficient in VoIP systems, particularly Twilio, for seamless voice communication.Handle email communication through Mailgun and other SMTP integrations.Configure DNS records for client websites and domains to optimize online visibility.Configure DKIM and DMARC for email domains to improve email deliverability and reduce the emails being sent to spam.
- Customer Support AnalystApteanOct 2021 - Oct 2023 (2 years 1 month)Diagnosed and resolved technical issues within ERP system operations (Updating\Correcting the database, Analysing API responses, querying database to generate customised reports, etc) meeting, and exceeding SLAs to ensure uninterrupted functionalityExperience in working as a Technical Support Analyst specialised in ERP solutions for large manufacturers.Proficient in Excel, utilizing formulas for data manipulation and providing valuable insights to the management team.Extracted NoSQL transformed it and loaded data into SQL, and integrated with other applications like QlikView and Power BI.Authored comprehensive Knowledge Base articles, serving as valuable resources for both external customer support and internal purposes.
Education
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- MBachelor of Engineering (Mechanical Engineering)MVGRCEJan 2020Grade: 6.84 CGPA
- SPre-University CourseSri Chaitanya Junior collegeMay 2014 - Jan 2016 (1 year 9 months)Grade: 94%
- VSecondary SchoolVignan's High SchoolJan 2014Grade: 9 CGPA