Systems anal yst - Client Services- Tier 3
Charles Schwab
Aug 2024 - Mar 2025 (8 months)
• Supported operational and account service tasks by documenting system gaps, tracking tickets, and following up on resolution timelines. • Ensured incident recovery teams were aligned and effectively managed throughout the full incident lifecycle, maintaining clear communication and coordination. • Regularly reviewed Incident Management Status and Metrics Reports for accuracy, consistency, and timely delivery. • Participated in cross-functional initiatives aimed at improving the stability, safety, and soundness of internal TTS and Securities Services platforms. • Helped translate technical root cause details into clear, actionable summaries for stakeholders and senior leadership.
