Having almost 5.2 years of experience in IT Industry and 4.5 years of experience in service Now as an Admin and Developer. Having knowledge in Cloud Computing, ITIL (Information Technology and Infrastructure Library) and ITSM (Information Technology Service Management). Well versed in SERVICE-NOW concepts like Incident, Problem, Change, Service catalog, Client side and server side scripting, Reports, Workflows, Importsets, Scheduled jobs, Email notifications, UI Pages, Service Portal and Updatesets etc. Well versed in Form Customizations, Creating views and sections for different roles, User administration(creating users, roles, groups, assigning them with each other), SLM(SLA, OLA, UC).