Mohamed Raslan MBA | Sr.Manager, Quality of service , Customer Experience

Sr. Manager E2E Qos & CEM

Orange

Aug 2025 - Current (1 year 1 month)

Network Data Analyst

Ookla

Feb 2025 - Jul 2025 (6 months)

Manager E2E Qos and CEM

Orange

Jul 2023 - Feb 2025 (1 year 8 months)

MBA | Quality of Service and Customer Experience Management Sr. Supervisor

Orange

Oct 2018 - Jul 2023 (4 years 10 months)

Designing, leading and implementing customer experience management reports and dashboards aiming at improving NPS values, enhancing customer service perception and reduce operational costs. Handling and coordinating with suppliers outdoor QoS projects. Main Duties: *Developing and optimizing Qlik view Dashboards reflecting customer experience using orange network by evaluating and weighing the different touch points between the customer, network and building QoE indices to reflect those touch points performance * Correlate between different CEM touch points to highlight revenue leakage, churn probability, new revenue streams, or fraud and abuse cases. * Developing Use Cases for (Marketing , Finance , Sales and Technology) and defining objec

MBA | Sr. Supervisor, Radio Access Network

Orange

Feb 2016 - Oct 2018 (2 years 9 months)

Reporting to RAN Support Senior Manager - Handling VIP Customer complains - Maintaining network KPIs for both in-source and outsource areas - Troubleshooting for BSC/RNC/BTS/NodeB/E-NodeB - Performing network actions and upgrades (2G, 3G and LTE) for the in-source area - Managing the managed service in the outsource area - Manage the in-source team - Set the in-source & outsourced areas requested actions plan to meet the company's strategy and maintain the SLA - Spotting technical issues that may affect the networks KPIs - Take immediate necessary actions to resolve any in-source issue to meet the network's KPIs - Adjusting KPIs thresholds for fast detection of any KPI degradation or network problem - Creating tools and reports to minimize

MBA | Supervisor Ran Support

Orange

Jan 2013 - Feb 2016 (3 years 2 months)

Reporting to: RAN Support Senior Manager Projects: - Huawei single Ran project - Transition from outsource managed service to in-source operations - 2nd carrier implementation - U900 implementation - Dual stack for Node B project - RAN 13,15,17 software upgrade projects Achievements & Awards: > Tektronix: Was successfully able to gain the know/how of our new network performance monitoring solutions system that made a significant enhancement in the time taken to solve the quality problems as well as enhancing the quality of RAN support feedback for the RQA reported problems, the rate pending cases decreased by 66% > Migration Tool: Invented a migration tool that can be used for any CI or BSC migration from 2G side that need to change LAC fr

3G Access Operations Engineer

Orange

Feb 2010 - Jan 2013 (3 years)

System Engineer

Alkan Telecom

Jan 2009 - Feb 2010 (1 year 2 months)

Alkan Telecom, working in OSS/BSS BU as a system engineer for Tektronix products. - Responsible for configuration of new probes (12U ,14U and 2U probes) - Responsible for maintenance of already installed probes. - Working in Vodafone project in Egypt ( on-site support ) - Working in Meditel project in Morrocco ( remote support ) - Working in Madar and Libyana projects in Libya ( remote support ) - Working in OTE project in Greece ( remote support )

Mohamed Raslan

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