Mohamed Helal

With over nine years of experience in technical support and cloud operations, I am a Senior Technical Support Engineer at DocuSign, the leading e-signature platform. I leverage my skills in MySQL, databases, and XML to troubleshoot and resolve complex issues for customers and partners, ensuring high-quality service and satisfaction. I also collaborate with the engineering, product, and sales teams to provide feedback, insights, and recommendations for product enhancements and improvements. Previously, I worked as a Cloud Operations Engineer and a Critical Application Support Engineer at Orange Business Services, where I managed and monitored the cloud infrastructure and applications for various clients. I also supported the migration, deployment, and integration of critical applications and services to the cloud. I am passionate about delivering innovative and reliable solutions that enable digital transformation and security. I value teamwork, learning, and customer-centricity, and I am always eager to take on new challenges and opportunities.