Mohamed galal ali

Jobs 0% verified

TEAM LEADER

Mico World

May 2023 - Jan 2024 (9 months)

• Responsible for monitoring, inspecting and proposing measures to correct and improve an organization final products in order to meet established quality standards.
SENIOR TRAVEL ADVISOR

FlightHub

Feb 2023 - May 2023 (4 months)

• Confirm travel reservations for the customer • Fulfill all requests regarding necessary regulations • Prepare marketing and promotional methods to sell tour itinerary packages
SENIOR ACCOUNT MANAGER

Mico World

Jan 2023 - Current (3 years 5 months)

Providing optimal customer service and assistance, consistently maintaining a 95% customer satisfaction rate. Building and nurturing long-lasting client relationships, driving a 15% increase in client retention. Conducting competitor analysis to identify unique value propositions and market opportunities. Contributing to the development of business strategies that enhance regional performance by 20%.
CUSTOMER SERVICE REPRESENTATIVE

Axa

Jan 2022 - Feb 2023 (1 year 2 months)

• Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Communicating with customers through various channels. • Processing orders, forms, applications, and requests • Ensure customer satisfaction and provide professional customer support.
C

CALL CENTRE AGENT DELIVERY HERO

Jan 2021 - Dec 2021 (1 year)

• Receive emergency and non-emergency calls and chats and record significant information • Address problems and requests by transmitting information or providing solutions • Receive and dispatch orders for products or deliveries • Monitor the route and status of field units to coordinate and prioritize their schedule • Provide field units with information about orders, traffic, obstacles and requirements
TRANSLATOR AST

Suez

May 2019 - Jan 2020 (9 months)

Education 0% verified

Mohamed galal ali

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