Mohamed Ayman Elsamman

Jobs 0% verified

Senior Community Management Executive

Careem

Jun 2020 - Current (5 years 8 months)

As a Senior Community Management Executive, I was responsible for developing and implementing community engagement strategies that fostered strong relationships with our audience. I managed social media platforms, ensuring timely and relevant content was shared to enhance community interaction. Additionally, I utilized SQL to retrieve data from our social media management platform, which allowed me to create a comprehensive database for our chatbot and provide insightful analysis for our monthly and weekly reports. This data-driven approach not only improved our engagement strategies but also facilitated informed decision-making within the team.
Safety and Security Specialist

Careem

Apr 2018 - Jun 2020 (2 years 3 months)

As a Safety and Security Specialist, I was responsible for implementing and monitoring safety protocols to ensure a secure service for both riders and captain. Additionally, I collected and analyzed data from the ticketing system on a monthly and weekly basis to identify areas for improvement, allowing us to adjust our strategies and processes to enhance overall efficacy and satisfaction. This data-driven approach not only improved our safety measures but also contributed to a more responsive and effective security framework.
Customer Service Representative

Careem

Sep 2017 - Apr 2018 (8 months)
O

Telemarketing Specialist

One Link Networking

May 2017 - Sep 2017 (5 months)
V

Technical Support Specialist

Vodafone UK

Jun 2015 - Nov 2016 (1 year 6 months)

Solving technical queries for customers from the UK

Education 0% verified

Mohamed Ayman Elsamman

About

Detail

Timeline

Résumé