Coordinate all aspects of service operations for support teams to follow to ensure that everyone performs to their best ability and provides the excellent service experiences that customers expect and desire.
T
Customer Happiness and RTM
Tafaseel BPO
Jan 2024
Responsible for ensuring customer satisfaction and providing exceptional customer support. Responsible for ensuring that optimum service levels are achieved on a daily, weekly and monthly basis in order to drive up service level consistency.
OPI/VRI Medical Interpreter
Future Group
Apr 2023 - Jan 2024(10 months)
Facilitate communication between Limited English Proficient and Client by rendering accurate and complete interpretation of the message.
2
Shift Manager
247 Pharmacy Maadi Branch
Aug 2021 - Dec 2021(5 months)
Overseeing the daily business operations of the pharmacy, including dispensing prescription medication and advising clients.