mohamed

Results-driven Customer Retention & Inbound Sales Specialist with over 4 years of experience supporting US customers across Starlink, SiriusXM, DISH Network, and Booking.com accounts. Experienced in customer retention, consultative selling, objection handling, inbound sales, upselling, and delivering excellent customer satisfaction. Strong understanding of KPIs including CSAT, QA, AHT, FCR, and sales performance metrics.