Mmesoma Chukwu

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Customer Sucess Manager

FirstFounders Inc.

Nov 2025 - Jun 2026 (8 months)

Served as the primary point of contact for founders, partners, and stakeholders, delivering timely support, resolving inquiries, and ensuring a seamless experience across multiple ventures. Gathered, analyzed, and translated customer and stakeholder feedback into actionable recommendations that improved service delivery and internal processes. Proactively identified and resolved operational challenges, collaborating with cross-functional teams to ensure customer satisfaction and successful project execution. Built strong relationships through consistent communication, follow-ups, and proactive support, contributing to high levels of stakeholder engagement and trust. Coordinated meetings, tracked action items, and ensured timely resolution o

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Venture Associate

FirstFounders Inc.

Jan 2025 - Current (1 year 7 months)

Venture Associate (Customer Success & Operations Support) May 2025 – Present | Remote Served as the primary point of contact for founders, partners, and stakeholders, delivering timely support, resolving inquiries, and ensuring a seamless experience across multiple ventures. Gathered, analyzed, and translated customer and stakeholder feedback into actionable recommendations that improved service delivery and internal processes. Proactively identified and resolved operational challenges, collaborating with cross-functional teams to ensure customer satisfaction and successful project execution. Built strong relationships through consistent communication, follow-ups, and proactive support, contributing to high levels of stakeholder engagement

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Virtual Assistant & Operations Support

Ritzink Media

Jan 2022 - Jan 2025 (3 years 1 month)

A digital services company. Recruited to support leadership with execution coordination, internal operations, and client-facing workflows. Operated as a central execution and coordination layer for leadership in a fully remote environment, managing priorities across multiple projects. Coordinated internal and client-facing meetings, ensuring agendas, notes, and action items were captured and executed. Supported client communication and relationship management, ensuring consistent, professional engagement across touchpoints. Built internal documentation, user guides, and FAQs that reduced repetitive support requests and improved team self-service. Demonstrated high autonomy and reliability over a 3-year remote engagement, delivering outcomes

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Customer Support & Feedback Analyst

Daisy Life Enterprise

Nov 2019 - Jan 2022 (2 years 3 months)

A consumer-facing business focused on product and service delivery. Recruited to manage customer support and translate feedback into product insights. Served as first-line customer support, resolving customer inquiries efficiently while maintaining high service standards. Systematically collected and analysed customer feedback, translating recurring issues into actionable insights for leadership. Contributed to five product improvements by identifying patterns in customer pain points and communicating findings to internal teams. Developed customer-facing documentation to improve onboarding and reduce support dependency.

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