Front Desk and Reservation and Revenue Management Department
HOTELES SILKEN, Silken Puerta de América Hotel
Sep 2012 - Nov 2013 (1 year 3 months)
Front Desk tasks. Processing all reservations and requests and controlling room and rate availability. Taking calls, emails and faxes from guests, tour operators and travel agencies. Operating and updating the guest history and maximizing room sales. Establishing the optimal room rate at any given time, based on demand and other market variables. Handling special requests of clients and invoicing.