Michelle Horton Manger, Talent Acquisition

Manager, Talent Acquisition /Operations Manager

Remote

Jan 2021 - Apr 2023 (2 years 4 months)

●Provide exceptional client service and full lifecycle recruiting for management, customer care, and professional level positions as well as assisting on new site launches both domestic and international. ●Confer with senior leadership to identify staffing needs, workforce planning strategies, and search options. ●Develop and maintain strong working relationships with department heads, vendors, community organizations, and other team members to create a partnership that yields success, predictable results, and credibility. ●Managed all vendor relationships. Served as vendor manager for 2 large RPOs supporting the recruitment of temporary/ seasonal drivers, and call center positions within the US. ●Develop and maintain a network of conta

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Assistant Manager, Talent Acquisition/Project Manager

Jan 2020 - Jan 2021 (1 year 1 month)

●Led full cycle recruiting process for operations, sales, training, technical support and customer care centers for the US, Philippines, and Ireland. Lead a large team of decentralized Recruiters. ●Full accountability for developing and implementing the talent acquisition process, creating innovative programs, and defining strategies to attract new talent according to operational needs. ●Led Application Tracking System, Workday, implementation to help increase efficiency and reduce labor hours/costs. Oversaw the entire project, including requirements gathering, process reengineering, functional design, social media feeds, training strategy and SOP, user acceptance testing, and rollout. ●Supported four call centers in Austin Texas, Las Ve

VSP (Variable Staffing Pool) Contract Recruiter

Humana

Jan 2018 - Jan 2020 (2 years 1 month)

●Managed new candidate generation and job order generation through CRM software, utilized Workday and Salesforce ●Created a talent pipeline by building relationships with qualified candidates in prioritized skill sets. ●Developed creative recruiting strategies to bring valuable candidates to the pool. ●Maintained the high fill ratio required for the successful performance of the team. ●Actively network through industry contacts, association memberships, trade groups, and employees ●Experienced with high-volume and strategic full cycle recruiting. ●Conducted strategy sessions with hiring managers to ensure that the job requisition goals and objectives are met or exceeded while ensuring full compliance with all policies and procedures.

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TA Specialist – Life Sciences/BioPharma

Randstand

Jan 2016 - Jan 2017 (1 year 1 month)

•Sourced candidates through traditional and non-traditional avenues in search for the best candidate while producing a steady stream of qualified candidates. •Conducted strategy meetings with hiring managers to understand and then post requisitions that accurately reflect the duties, responsibilities, education, training, certifications, experience, and security classifications required for the positions. •Created recruiting strategies that enable proactive efforts to build a strong candidate pipeline. •Ensured the internal applicant tracking system (iCIMS) is maintained according to the recruiting workflow and that all applicants are dispositioned according to OFCCP guidelines. •Provided a high level of proactive and consultative servi

QA Specialist

AppleOne

Jan 2014 - Jan 2015 (1 year 1 month)

•Searched for and listen to call recordings from various departments daily. •Listened to recorded voice signatures to confirm validity. •Evaluated and scored recorded calls based on various criteria (e.g., compliance, accuracy of information provided to the customer, accuracy of information entered on the application, professionalism, etc.) •Identified strengths, opportunities for improvement, and any compliance violations in customer interactions. •Provided detailed, insightful, and constructive feedback on call-quality evaluations.

VMS, MSP Lead Recruiter

Corestaff Services

Jan 2012 - Jan 2014 (2 years 1 month)

•Conducted intake meetings with clients to agree on qualification criteria for candidates. •Sourced for various strategic accounts, largely on contract basis. •Screened resumes and job applications. •Created talent pipelines with high-potential candidates for future job opportunities. •Interviewed candidates and provide shortlists of qualified potential hires. •Published job ads on careers pages, job boards and social media. •Prepared candidates before interviews with clients •Built relationships with Account Managers, Recruiters, and potential IT resources. •Joined daily meetups with recruiting team to discuss open requisitions and "hot" positions.

Michelle Horton

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