Mitchelle Portugal
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Mitchelle Portugal

About

Detail

Quality Evaluator, Customer Service, Sales, VA, tech
Bocaue, Central Luzon, Philippines

Contact Mitchelle regarding: 

Flexible work
Starting at USD5/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • W
    Intake Specialist
    Webuy
    Feb 2022 - Feb 2023 (1 year 1 month)
    • Inbound / Outbound sales • Cold calling for potential lead • Gathering information —-------------------------------------------------------
  • Concentrix
    Senior Quality Evaluator
    Concentrix
    Jan 2018 - Jun 2023 (5 years 6 months)
    • Doing audits • Conducting refresher and coaching
  • S
    Sales Advisor 2
    Jan 2018 - Jun 2023 (5 years 6 months)
    • Inbound sales • After sales concern / Retention
  • C
    Calling
    Feb 2017 - Aug 2017 (7 months)
    April 2020 – June 2020 HEALTH INFORMATION SERVICES ⮚ Cold Calling • offering insurance in the US —------------------------------------------------------- February 2017 – August 2017
  • Alorica
    Technical Support Representative
    Alorica
    Sep 2015 - Feb 2017 (1 year 6 months)
    • B2B Voip services for US customers • Setting up bridge connection and IVR options • Setting up Avaya and Cisco phones —------------------------------------------------------- September 2015 – February 2017 ALORICA
  • Genpact Services LLC
    Customer Service Representative
    Genpact Services LLC
    Mar 2014 - Jul 2014 (5 months)
    • Assisting customers in the US • Billing, Service Upgrade, Additional services. —------------------------------------------------------- Mar 2014 – July 2014 GENPACT SERVICES LLC ⮚ Technical Support Representative
  • Telus International
    Customer Care Associate
    Telus International
    May 2012 - Aug 2013 (1 year 4 months)
    • Setting up the whole Dollar General store • Troubleshooting their system from POS to terminals —------------------------------------------------------- May 2012 – August 2013 TELUS International ⮚ DELL Retention – after sales support • US customers • Assisting them for after sales concern • Retention ⮚ Customer Care Associate • US customers • Assisting customers regarding their debit card concerns —-------------------------------------------------------
  • Convergys
    Customer Care Associate
    Convergys
    Jan 2009 - Jun 2009 (6 months)
    • US, Canada and UK customers • Customer care, billing and inquiries —------------------------------------------------------- January 2009 – June 2009 Convergys ⮚ Technical Support Representative • US customers • Typical technical support —------------------------------------------------------- March 2008 – August 2008 ePLDT ⮚ IT helpdesk • PHIL customers • First line of technical support • Corporate accounts Lean Six Sigma – Yellow Belt College Degree in Computer Science/Information Technology
  • C
    Technical Support Representative
    City Government Office of Valenzuela City
    Jul 2004 - Dec 2012 (8 years 6 months)
    • Bell Canada • Typical technical support —------------------------------------------------------- July 2004 – December 2012 City Government Office of Valenzuela City ⮚ Secretary / Administrative Assistant 2 • Local Government • Admin task • IT support —-------------------------------------------------------
Education verified_user 0% verified
  • I
    Diploma in New technology Institute/University:
    INFORMATICS COMPUTER INSTITUTE BAGUIO
    Jan 2002 - May 2007 (5 years 5 months)