Misty L Betschart Manager

Account Manager

Vacasa

Mar 2022 - May 2023 (1 year 3 months)

. Primary point of contact for a large portfolio of homeowners requiring assistance with account related questions, escalated concerns, and general account inquiries . Data analysis, pricing, revenue management Slack Deliver professional discussions to homeowners on sometimes difficult conversations regarding rates, statements, contracts & calendar management, with a positive approach Work with local teams to help provide outstanding service and support to homeowners & guest Finding resolutions to owner concerns & questions- in every area that is required • Selected to collaborate on multiple special project teams . Financial & Revenue analysis

U

Property Manager

URELAX,

Jan 2012 - May 2022 (10 years 5 months)

• Operations Manager . Managed multi-million dollar properties Onboarding/Offboarding properties Payroll Data analysis, pricing, revenue management Investigating and resolving property complaints & rental violations. Resolving maintenance issues and/or arranging contractors to resolve issues. Tenant & Owner Experience Hiring & termination of employees, coaching, leading teams & training teams Monitor, analyze, evaluate, and document individual and team performance Collecting rent, making deposits and other property fees from tenants & owners & posting to the database. Served as escalation point for guest & owner issues . Paying property expenses, including taxes, payment to various contractors and/or maintenance crews, insurance premiums a

B

Bookkeeper, Secretary

Betschart Electric,

Jan 2005 - Jan 2012 (7 years 1 month)

Greeting visitors and directing them to the appropriate departments or individuals, responding to queries in person, telephone, or email, developing and implementing office procedures, and maintaining general company record systems to uphold accurate files. I also was in charge of composing letters, memos, and emails, screening documents, booking meeting rooms, setting up conference calls, and taking messages. Last but not least, I was able to perform administrative tasks, including filing and photocopying.

A

Property Manager

Academe Real Estate & Property Management

• Maintaining maintenance files for each property Maintaining keys, rekeying : Prepare for emergencies Operations Manager Overseeing 150+ properties Affordable property management Payroll Hiring, training & managing employees Lease agreements Data analysis, pricing, revenue management Revenue analyst Processing tenant applications- qualifying applicants through the process of credit check, criminal background, previous landlord references, verifying income. Marketing properties Review and prepare for audits/inspections Showing of all properties Move in/Move out inspections Preparing vacant properties New leases, reviewing lease contracts with tenant/owner annually, recertify tenant/owner as well as reinforcing lease, addendums, house rules

Misty L Betschart

About

Detail

Timeline

Résumé